Dairy Queen

3.7
570 reviews

About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
506 W Hondo Ave, Devine, TX
78016-2802, United States

Hours

Reviews

3.7
570 reviews
5 stars
231
4 stars
124
3 stars
84
2 stars
50
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and unhelpful staff, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or poorly prepared items, while some customers enjoyed specific menu items.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and restrooms, which negatively impacted their dining experience.

Customer Experience

Mixed feedback on customer service, with some praising friendly staff while others reported rudeness and lack of professionalism from employees.

Ice Cream

The ice cream received positive remarks, with many customers enjoying the treats, although there were complaints about availability and quality at times.
  • AJ
    Alia Jennifer
    Nov 16, 2025
    1.0
    Just horrible. Don’t waste your time If i could give no stars I would
  • AS
    Arturo Siu
    Nov 7, 2025
    5.0
    Is like traveling Back in Time
  • JL
    Josh Lira
    Oct 22, 2025
    5.0
    Lovely food lovely dairy queen in Devine TX but the sign is the old sign yall need to switch the sign to the new DQ sign pls
  • WW
    Weylin Weyel
    Oct 20, 2025
    1.0
    I went in to order our food. The lady was texting on her phone then she went into the kitchen area still texting on her phone and the other lady working went to the kitchen area and started talking to her. While I was standing at the counter. I was looking at them and noticed the cooks not wearing any gloves and she was putting chicken tenders in the carton with her bare hands. I asked the third lady that was taking an order of food to customers if they were going to help me or they going to continue texting on their phones she said sorry. I just left after waiting 15 minutes to get helped.
  • TT
    Thomas
    Oct 12, 2025
    1.0
    Not from here so only been here three times over about a month. 1st time gave me cold burger and when I said so they took it went to the back and microwaved it. Now everything was hot even the veggies Hot tomoatoes and lettuce pickles mushy bun UNFRESH .2nd time they gave my order to the only other people there. And they quickly started eating it cause we'll it was hooked up heard them talking about how great it was that it was a double meat and had bacon on it. They realized this and didn't say anything until I walked up to the counter and asked if that was my order. So 20 min later cashier walks over and says it took long cause we had to make the kids meal "fresh". I said I hope so isn't it supposed to be fresh? She glanced blankly then turned around to walk away. I said no sorry for messing your order up you acknowledging your mistake? She just paused then walked away. Now I understand why she said that my burger tasted like a dirty grill prolly reheated and my frys were old and all of it was cold. 3rd time person in charge the older lady with blonde hair and glasses hands my my cup with her fingers inside my cup. I ignored this until I saw something in the cup. Plastic shaving or something. I asked for another cup which clearly annoyed her. Second cup also had little black plastic shavings in it. She says she doesn't see anything calls another employee to come look who briefly glances and I don't see anything. I was like okay I can take a picture and blow it up if you want. She didn't say anything and handed me another cup. Go to get soda no ice I ask a passing employee if If she could get me ice. Shot me a dirty look and took my cup. This was the cashier from my second visit to the Devine DQ. I'm sitting near the windows facing the register waiting for my food. Then the manager (older lady with glasses and dyed blonde hair) Is having a chat with that cashier that was there from previous visit. Then one then the other shoots me dirty looks. I'm kicking myself for not taking a picture of the ugly expression she was making while she glared at me. Just stood there staring at me. I stared back raised an eyebrow and she looked away. These people are rude and not very good at there job. Go somewhere else. Save yourself the trouble.

Frequently Asked Questions About Dairy Queen

Where is Dairy Queen located in Devine, TX?

Dairy Queen is located at 506 W Hondo Ave, Devine, TX 78016-2802.

What are the regular operating hours of Dairy Queen in Devine, TX?

Dairy Queen is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and on Friday and Saturday from 10:00 AM to 11:00 PM.