Subway

Reviews

• MW

  Mike Wilder

  3 days ago
  5.0
  Great service and clean!
• CJ

  Chevy Johnson

  Mar 25, 2026
  1.0
  Asked to use a pen. A pen and was told “ehh no “
• GM

  Guadalupe Mendoza

  Mar 12, 2026
  1.0
  I’m extremely frustrated with the experience I had with my to-go order at Subway. I placed an order that clearly said it would be ready at 9:35 AM. When I arrived to pick it up, the employee working there told me they had no order for me, even though I was showing her the confirmation on my phone. Instead of trying to look into what might have happened — because systems do fail sometimes — she simply turned around and continued doing whatever she was doing without trying to resolve the issue. When I asked if she was going to check where my order was, she told me there was nothing she could do. I ended up leaving the store with no food that I had already paid for. A couple of hours later, the same employee took my phone number from the order and texted me personally, saying the order had finally come through and that it showed up in their system at 10:30 AM. However, my confirmation clearly said 9:35 AM, which I had already shown her in the store. I asked for a refund, and two days later I still have not received it. I later found out that this employee is actually the store manager, Lorena. I have asked her multiple times for the contact information of an area director, supervisor, or someone above her, and she has refused to provide it. She claims I “didn’t want to be helped,” which is completely untrue — she seemed bothered the moment I asked her to check what happened with my order. The lack of professionalism here is unacceptable, especially from a manager. Taking my personal phone number from the order and texting me directly was also extremely inappropriate. This entire situation could have been handled much better, but instead I was left without my order, without a refund, and with no way to escalate the issue.
• RG

  Rey Guzman

  Feb 26, 2026
  4.0
  Great service got in and out no problems
• BR

  Brooklyn Ross

  Jan 2, 2026
  5.0
  A great subway