Wingstop

3.1
878 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop DeSoto Pleasant Run. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
209 East Pleasant Run Rd, Desoto, TX
75115, United States

Hours

Reviews

3.1
878 reviews
5 stars
322
4 stars
122
3 stars
81
2 stars
61
1 star
292

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff while others reported rudeness and neglect.

Food Quality

Inconsistent food quality; issues with undercooked chicken, cold fries, and incorrect orders were frequently mentioned.

Wait Times

Long wait times for food were a common complaint, with many customers experiencing delays even with online orders.

Cleanliness

Concerns about cleanliness and unsanitary conditions in the restaurant were noted by several customers.

Overall Experience

Many customers expressed disappointment with their experiences, indicating a decline in service and food quality.
  • SS
    Shaun
    Dec 28, 2025
    1.0
    Worst location in the area, every time I call they put me on hold, last time I was on hold for 30 minutes!!! I walked in to the restaurant, they were not busy, and just standing around. This time they just disconnected after a few minutes. Avoid the headache and go to one of the many other locations in the area
  • AP
    Ashley Parker
    Dec 23, 2025
    5.0
    Always great customer service 👍
  • MH
    Marquita Holmes
    Dec 3, 2025
    3.0
    Sever was rude, standard Wingstop food, order incorrect and I sent my husband when he said they were supposed to be all flats the server said “THAT’S what she ORDERED” and walked off but we didn’t have all flats. He was tired, it was late and he wasn’t in the mood to go back and forth. It’ll be another 2 years before we order here again. She reminded us of why we stopped going there.
  • ZZ
    Zechari
    Nov 25, 2025
    1.0
    Feel real weirded out today after walking in to order with my daughter. The entire store laid eyes on me and after i didn’t entertain them they proceeded to talk about me assuming i was homosexual and sending the homosexual male to the front as i ordered to see if I would give him attention. After making it home i opened my order to see they mixed the two flavors together. Louisiana run and Hawaiian 🤦🏽‍♂️
  • CB
    Christina Brannon
    Nov 13, 2025
    5.0
    Kyndal had great customer service experience and personality. She was warm and friendly. She made sure my food came out in a timely manner and checked on me while I was waiting.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.