Whataburger

3.5
1296 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
961 W BELT LINE RD, DESOTO, TX
75115, United States

Hours

Reviews

3.5
1,296 reviews
5 stars
492
4 stars
284
3 stars
151
2 stars
98
1 star
271

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, especially in the drive-thru, with long wait times and orders taking too long to be fulfilled.

Order Accuracy

Many reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Food Quality

Feedback on food quality was mixed; while some customers praised the freshness and taste, others complained about cold or poorly prepared food.

Customer Service

Customer service experiences varied widely, with some staff being described as friendly and attentive, while others were noted for rudeness and lack of professionalism.

Cleanliness and Safety

Several reviews raised concerns about cleanliness and food safety, including unsanitary conditions and improper food handling.
  • TS
    Terrance Smith
    Oct 12, 2025
    1.0
    Drive thru is extremely slow. Inside there are at least ten employees working. I stood at the counter for at least ten minutes. Everybody looked and never even addressed me. The manager was right there. Never said “be with you in a minute or nothing” I’d go somewhere else instead of spending my money here
  • LE
    lakevia edwards
    Oct 12, 2025
    5.0
    Stopped by on an early Sunday morning and there was only one car in front of us. Very quick and efficient from the time it took us to order to receiving our food in hand. Didn’t see her name, but a middle-aged to older black woman that may have been working by herself. We saw her drop our fries fresh! Best tasting Whataburger I’ve had in years. That particular worker was on it and deserves all the praise.
  • VG
    Vicente Gonzalez
    Sep 29, 2025
    1.0
    I was so thirsty and went through drive thru asked for just a large unsweetened tea extra extra ice . They took so so very long. They gave me my drink and i left and once left pulled over and drank lots of my drink . I noticed was very very sweet .also opened cup cuz thought the marks where from outside like dirt or something and as i saw was through the inside. 😔was in horror seeing what i saw and what i drank out of thirst so fast . I started getting sick from my stomach and blood pressure. Prayed about the drink and gave all to the Lord whom knows what was done to my drink . Never had gotten a drink so bad in a restaurant or fast food place. Always check people please and pray about your foods and drinks giving all to the Lord. There is so much happening pray . They need to truly wash well its dangerous giving this dirty drinks to anyone. Filters and all needs to really be kept updated and deep cleaned .
  • CJ
    Cymphony Jaxon
    Sep 22, 2025
    1.0
    coldest fries, longest wait time ever (1hr in drive thru) , forgotten items and horrible service. just gone ahead and shut it down please
  • MS
    Michael Fennell Jr (Shane)
    Sep 21, 2025
    5.0
    Awesome customer experience from Madison, she was awesome and so was the food. Thank you and I pray you and the Whataburger family have a very blessed Sunday

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger in Desoto, TX?

Whataburger in Desoto, TX is open 24 hours every day of the week.

Does this Whataburger location offer curbside pickup and delivery services?

Yes, this Whataburger offers both curbside pickup and delivery services for customer convenience.