Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,473 reviews
5 stars
469
4 stars
289
3 stars
260
2 stars
123
1 star
332
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and rude staff interactions, particularly from management.
Food Quality
Many reviews highlighted problems with food quality, including cold, old, or incorrectly prepared items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and food prep areas.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their kindness and helpfulness.
- CJCristal Jordan3 days ago1.0Was there a manager at this store 1/9/26. I never seen Wendy's SO empty and I see why the gentleman told me to hold om at the drive thru speaker and then never came back to take my order! WOW!! Then as I drove off the customer that was on front of me was not even at the window...they were parked between tje 2 windows. It was like they was purposely not taken orders and blocking the drive thru so they would not have to work. Did I go inside...nope just took my business else where but I have never seen a fast food CHain act that way besides the Sonic on Hampton and see where that got them!
- WWWillNov 29, 20252.0Very dirty. Stopped by for lunch but decided to pass.
- AMAna MartinNov 23, 20251.0⭐️ 1-Star Review Very slow service at the drive-thru — it took 20 minutes just to get our food. We were passing by from out of town and decided to give this place a chance after reading mixed reviews. Big mistake. Not only was the wait extremely long, but our entire order was wrong. The sodas had no flavor, my salad came with no utensils and no dressing, and the triple meat Baconator didn’t even have bacon. A burger we specifically ordered without cheese came with cheese. On top of that, the salad is much smaller than it used to be but more expensive. When we finally got to the window, they didn’t even know what our order was. We repeated it, and somehow it still came out wrong. Overall, very disappointing experience. We were just passing through, but this left a terrible impression. I won’t be returning.
- SWShunda WilliamsOct 20, 20251.0Food not done
- CACierra AndrewsOct 10, 20254.0The manager Stacy was very kind! Someone in the drive through ordered a bunch of baked potatoes so when I ordered mine I had to wait 10 minutes but she communicated clearly and kindly and made sure everything came out fresh and made for certain the order was correct and even offered a cookie for the wait. She was polite and spoke with staff and it seems like their team works well together because she said hey guys let me know as soon as that potato is ready! I’m glad she was there today!
Frequently Asked Questions About Wendy's
Is De Sota Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the main hours of operation for Wendy's in Desoto, TX?
Wendy's in Desoto is open Monday to Thursday from 6:00 AM to 1:00 AM, Friday and Saturday till 2:00 AM, and Sunday from 8:00 AM to 1:00 AM.
Does this Wendy's location offer drive-thru service?
Yes, the Desoto Wendy's offers drive-thru service with similar hours as the regular operation times, from 6:00 AM to 1:00 AM on weekdays and extended hours till 2:00 AM on weekends.
Can I order delivery or takeout from Wendy's in Desoto?
Yes, delivery and takeout options are available. You can order through the Wendy's app or website, and delivery availability depends on your location.
Does Wendy's in Desoto serve breakfast?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options does Wendy's in Desoto accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the Wendy's in Desoto?
You can contact customer care via their contact page or live chat, call the main phone at (972) 639-5132, or fill out their Customer Satisfaction Survey with your receipt details.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen details are accessible on Wendy's menu website, mobile app, and displayed in-restaurant.
What nearby coffee shops can I visit when coming to Wendy's in Desoto?
There are Starbucks locations nearby where you can grab a coffee before or after your meal at Wendy's.
Are there other fast-food restaurants near Wendy's in Desoto?
Yes, nearby fast-food options include McDonald's, Long John Silver's, and Pollo Tropical, offering variety if you're looking for alternative dining.
What other services can I find near Wendy's in Desoto?
Nearby services include beauty salons like Boutique DeShon and Grand Nail Bar, a T-Mobile store for mobile needs, and a Chevron gas station for fueling up your car.