Dunkin'

3.2
350 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve DeSoto, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
834 N Hampton Rd, DeSoto, TX
75115, United States

Hours

Reviews

3.2
350 reviews
5 stars
136
4 stars
47
3 stars
30
2 stars
32
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items, leading to dissatisfaction.

Product Quality

Several reviews mentioned stale or poorly made donuts and drinks, affecting overall customer satisfaction.

Staff Attitude

Customers noted a lack of friendliness and professionalism from staff, particularly from management.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and enjoyed their drinks and food.
  • DK
    Dennis Kaye
    Jan 5, 2026
    3.0
    Stopped by this location around 6:30 AM and the exterior was so dark it genuinely looked closed. For an early-morning business that depends on visibility and foot traffic, this was incredibly uninviting and borderline confusing. From the parking lot, there was almost no indication the store was even open. I mentioned this to the staff inside — that the lack of lighting made the place look shut down — and was completely dismissed. No response, no acknowledgment, no concern whatsoever. Early morning customers shouldn’t have to guess whether a business is open or feel uncomfortable pulling up in the dark. Poor lighting is one thing, but ignoring legitimate customer feedback is worse. This location needs to seriously address both.
  • CM
    Carlos Moreno
    Nov 23, 2025
    1.0
    Absolutely the worst DD I frequent. Service is extremely slow. Always understaffed and employees don't want to work out of their job description. Eff ordering thru mobile app, you can still count on a 15-20 min wait.
  • DJ
    DABLACButterflyAH snake crushA, TRU JERUYaya
    Nov 19, 2025
    5.0
    I'm going to put it out there! Demitra, you have a beautiful spirit, you served me with a smile this morning, which was all I needed to get my day started perfectly.💯👆👍👍🎯🫵
  • KD
    K Dey
    Nov 18, 2025
    3.0
    im a frequent customer at this location. So much so that most of them remember my order. Per my last review about cold foam and lack of product in my cup I since decided to use my cold foam at home. So today my question still remains why do I pay for a large and do not get the serving of an actual large drink ? Why is it that the cup is not full? The drink is too hot before I get home but regardless this is a consistent issue. I’ve never made a review about my order being wrong or the attitudes that have come and gone. We are human we all have bad days but I don’t spend my money to be cheated I got a medium for the price of a large this is insane
  • DK
    Dennis Kaye
    Nov 11, 2025
    2.0
    It’s more customer service than it is the food/drink quality. The time before this someone at the drive thru attempted to make me feel bad for not tipping. This time I had rude service again. Everything came out in a matter of minutes except the box o Joe which took over 12 minutes? In the past didn’t seem like it took as long for a box. Maybe if I had tipped? This place could be great if the customer service is stepped up a notch. But being corporate I doubt any changes will be made. Oh, this is a pic of my medium coffee. I watched as everyone else left with full cups no matter what size.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in DeSoto, TX?

Dunkin' in DeSoto is open every day from 5:00 AM to 9:00 PM, except on Wednesday it opens at 6:30 AM and closes at 9:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for your convenience.