Numerous customers reported extremely slow service, long wait times, and incorrect orders, leading to frustration and disappointment.
Food Quality
Many reviews highlighted poor food quality, including cold items, incorrect orders, and unsatisfactory taste.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of sticky floors, unpleasant odors, and overall unkempt conditions.
Customer Service
Customer service was often described as rude or dismissive, with staff appearing uninterested in assisting customers.
Management Concerns
Several reviews pointed to poor management and staffing issues, suggesting a lack of adult supervision and training for employees.
RM
Robert M
5 days ago
2.0
There was two cars infront of me at the drive thru. No exaggeration it took me 20 min to get 2 strawberry shakes and a blizzard. Also the blizzard was not blizzard tested just a top on it and not even identified. People behind me in line left. This was the first time at this DQ and it might just have been a bad day. But I will not come bk here.
LP
Lawanda Pearson
Jan 3, 2026
5.0
😊😊😊😊
AT
Araceli Torres
Dec 2, 2025
1.0
My husband went through the drive through and places order.And when he came home and checked the order was wrong.And it's too cold to go outside. Tried to call the number but it doesn't even work... This is truly bad service.
EW
Evelyn Whitaker
Dec 1, 2025
3.0
I love Dairy Queen, chili cheese burritos with a root beer float, my second time since last week. Last week was slow service and was given ice cream with no root beer but was charged. Today chili on burrito was terrible, sat in drive thru about 4 minutes or so without anyone coming to take my money till my burrito was ready to sit again for minutes till I drove around to front, got out to ask if he forgot my sundae to be told no strawberries so I decided Carmel is fine to then be told he's working on it, to then it's gonna be 5 to 10 minutes from another worker whom seemed unconcerned. My money then was refunded for the ice cream. David was trying to run both drive thru and front counter. He did a good job but needs to inform customers about the wait shortly after the order is placed if all possible..This happened last month but do believe in given chances. After tonight not sure if I'll return back to the Desoto location. I'm disappointed and hungry from a half eaten burrito.ijs
CP
Coy LeBron Poitier
Nov 16, 2025
5.0
This was our second visit to the Dairy Queen off Hampton in DeSoto, and it was another wonderful family experience. The service really stood out. The two young men working were so polite and very friendly. As a nice touch of service, they even brought my banana split right to our table. I got my absolute favorite dessert: a banana split loaded with hot chocolate fudge and strawberries, and it was perfect. The whole family was happy—my granddaughter loved her Oreo cookies Blizzard, and my wife enjoyed her hot fudge sundae. We also learned they have a discount on sundaes on Sundays! Great service and great treats. We will definitely be back.
The Dairy Queen is located at 625 N Hampton Rd, Desoto, TX 75115, United States.
What types of food does Dairy Queen in Desoto offer?
Dairy Queen in Desoto is a fast food restaurant and ice cream shop, offering a variety of fast food items and ice cream treats.
How can I place an order for pickup at Dairy Queen Desoto?
You can place a pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/14022/.
Is there a way to get exclusive deals for Dairy Queen in Texas?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/.
What is the phone number to contact Dairy Queen in Desoto, TX?
You can reach Dairy Queen in Desoto by phone at +1 972-217-3378.
Where can I find more information about Dairy Queen Desoto online?
More information is available on their website at https://www.dairyqueen.com/en-us/locations/tx/desoto/625-n-hampton-rd/14022/.
What other food options are nearby Dairy Queen at 625 N Hampton Rd?
Nearby food options include Edylicious Tea Room for tea and sandwiches, Jessie’s BBQ for barbecue, Menu Six Fusion diner, Mason’s Chicken & Seafood Grill, and The Healthy Spot for smoothies.
Are there any beauty or salon services close to Dairy Queen in Desoto?
Yes, nearby salons include Nails 2000, Velma’s Unisex, Lavish Nails & Faces, Givana Beauty Salon, and Lady’s Lounge offering nail, beauty, and barber services.
Can customers visiting Dairy Queen also access fitness or wellness services nearby?
Absolutely, Extreme Fitness Studio for gym and martial arts, along with several dental clinics like POA Happy Teeth Today, DeSoto Happy Teeth Today, and Professional Orthodontic Associates are close by.
What nearby venues and entertainment options could I visit around Dairy Queen?
Nearby entertainment options include Character Clubhouse and Jeannettra Painting Fun Art Studio for events and concerts, as well as Parties With Charm offering party and event planning services.