Dairy Queen

3.0
619 reviews

About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
625 N Hampton Rd, Desoto, TX
75115, United States

Reviews

3.0
619 reviews
5 stars
165
4 stars
119
3 stars
81
2 stars
46
1 star
208

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, long wait times, and incorrect orders, leading to frustration and disappointment.

Food Quality

Many reviews highlighted poor food quality, including cold items, incorrect orders, and unsatisfactory taste.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of sticky floors, unpleasant odors, and overall unkempt conditions.

Customer Service

Customer service was often described as rude or dismissive, with staff appearing uninterested in assisting customers.

Management Concerns

Several reviews pointed to poor management and staffing issues, suggesting a lack of adult supervision and training for employees.
  • RM
    Robert M
    5 days ago
    2.0
    There was two cars infront of me at the drive thru. No exaggeration it took me 20 min to get 2 strawberry shakes and a blizzard. Also the blizzard was not blizzard tested just a top on it and not even identified. People behind me in line left. This was the first time at this DQ and it might just have been a bad day. But I will not come bk here.
  • LP
    Lawanda Pearson
    Jan 3, 2026
    5.0
    😊😊😊😊
  • AT
    Araceli Torres
    Dec 2, 2025
    1.0
    My husband went through the drive through and places order.And when he came home and checked the order was wrong.And it's too cold to go outside. Tried to call the number but it doesn't even work... This is truly bad service.
  • EW
    Evelyn Whitaker
    Dec 1, 2025
    3.0
    I love Dairy Queen, chili cheese burritos with a root beer float, my second time since last week. Last week was slow service and was given ice cream with no root beer but was charged. Today chili on burrito was terrible, sat in drive thru about 4 minutes or so without anyone coming to take my money till my burrito was ready to sit again for minutes till I drove around to front, got out to ask if he forgot my sundae to be told no strawberries so I decided Carmel is fine to then be told he's working on it, to then it's gonna be 5 to 10 minutes from another worker whom seemed unconcerned. My money then was refunded for the ice cream. David was trying to run both drive thru and front counter. He did a good job but needs to inform customers about the wait shortly after the order is placed if all possible..This happened last month but do believe in given chances. After tonight not sure if I'll return back to the Desoto location. I'm disappointed and hungry from a half eaten burrito.ijs
  • CP
    Coy LeBron Poitier
    Nov 16, 2025
    5.0
    This was our second visit to the Dairy Queen off Hampton in DeSoto, and it was another wonderful family experience. The service really stood out. The two young men working were so polite and very friendly. As a nice touch of service, they even brought my banana split right to our table. I got my absolute favorite dessert: a banana split loaded with hot chocolate fudge and strawberries, and it was perfect. The whole family was happy—my granddaughter loved her Oreo cookies Blizzard, and my wife enjoyed her hot fudge sundae. We also learned they have a discount on sundaes on Sundays! Great service and great treats. We will definitely be back.

Frequently Asked Questions About Dairy Queen

What is the address of Dairy Queen in Desoto, TX?

The Dairy Queen is located at 625 N Hampton Rd, Desoto, TX 75115, United States.

What types of food does Dairy Queen in Desoto offer?

Dairy Queen in Desoto is a fast food restaurant and ice cream shop, offering a variety of fast food items and ice cream treats.