Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Desoto is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
1001 North Interstate 35E Service Rd, Desoto, TX
75115, United States
Hours
Reviews
2.7
628 reviews
5 stars
180
4 stars
63
3 stars
51
2 stars
44
1 star
290
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked rice, stale chips, and poorly prepared meat.
Customer Service
Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to customers.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables, floors, and food preparation areas.
Portion Sizes
Several customers noted that portion sizes were inconsistent and often smaller than expected.
Management Issues
Reviews indicated a lack of effective management, with staff appearing disorganized and untrained.
- TLTierra Lashai4 days ago2.0Food is decent, but the service is trash. Staff is unfriendly and no one greets you. Manager was visibly overwhelmed and rushing through everyone’s order.
- DRDamian RamosNov 17, 20251.0Nasty location
- JCJorge CardenasOct 26, 20251.0Chips were old as hell. I . No crunch to them at all. I ordered a chimichurri and when I got home, I realized it was not there. Worst chipotle location ever. No wonder they have below 3.0 review. Horrible and disgusting location. They also skimp on the amount of portions. Seriously disgustingly vile location.
- SSS ssshOct 23, 20251.0Why are they out of food like it’s the end of the night??? There was no carne asada - no rice, then the rice they brought out wasn’t cooked all the way done. It was hard as a rock so we couldn’t even eat the bowls. The meat came with half a spoon full, they were very stingy with the portion size which is not known for Chipotle. They were out of forks!! Counter filthy - floor filthy. The bottom of the bowl- Filthy!!!! I need corporate to reach out to me & look at these pictures of this portion size. Do NOT GO TO THIS LOCATION
- AMAlonzo MartinOct 12, 20251.0Just avoid this Chipotle.... terrible staffing makes the wait far too long. I received a half portion of chicken after complaining about the line while two staff members were filling coolers and utensils leaving one you man to make walk in orders and the register alone.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill in Desoto, TX?
Chipotle Mexican Grill in Desoto is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Desoto?
The restaurant is located at 1001 North Interstate 35E Service Rd, Suite 116A, Desoto, TX 75115.
Does Chipotle Mexican Grill in Desoto offer pickup or delivery services?
Yes, this location offers in-store pickup service.
How can I place an order online for Chipotle Mexican Grill in Desoto?
You can order online via Chipotle's website at https://order.chipotle.com/ or through their app available on the Apple App Store.
What type of food does Chipotle Mexican Grill specialize in?
Chipotle specializes in fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Is the Chipotle location in Desoto welcoming to all customers including the LGBTQ community?
Yes, this Chipotle location welcomes LGBTQ customers and is inclusive to all.
Which nearby grocery store can I visit before or after dining at Chipotle Desoto?
Kroger is a nearby grocery store where you can shop for groceries, flowers, and deli items before or after your meal at Chipotle.
Are there any nearby banks close to Chipotle Desoto for convenient banking?
Yes, First Convenience Bank is located nearby, making it easy to bank or access financial services when visiting Chipotle.
What other dining options are close to Chipotle Desoto?
Nearby dining options include Dickeys Barbecue Pit for barbecue and Los Tapatios for Mexican cuisine, offering variety when visiting the area.
How can I contact Chipotle Mexican Grill in Desoto for inquiries or feedback?
You can reach Chipotle Desoto via phone at +1 214-453-8284 or email at TX.3542.Desoto@chipotle.com.