My recent experience at Saltgrass, Denton was nothing short of appalling, and I feel compelled to share this for the benefit of fellow diners. What was meant to be an enjoyable meal quickly devolved into a distressing incident that has left me reeling.
As I sat down with my colleagues, we anticipated a pleasant evening filled with good company and delicious food. Unfortunately, the meal was marred by a horrifying discovery: one of my colleagues bit down on an acrylic fingernail hidden in his salad. Yes, you read that correctly....an acrylic fingernail! This alone should have led to immediate concern and action from the staff.
When we brought this shocking issue to the attention of the manager (white, blonde, female), expecting a professional response, we were met with an astonishingly dismissive attitude. Instead of taking responsibility or expressing genuine concern, the manager shrugged it off as if it were merely an inconvenience rather than a dangerous health violation. This lack of accountability and respect for our safety was beyond disappointing. Note: She never removed the meal from my colleagues' bill either, which clearly showed that she could not have cared less about the incident. Mind you, this was a table of 8 of us.
The food itself was unremarkable at best, and clearly, attention to detail is not a priority in this establishment. The ambiance was overshadowed by the grim realization that health and safety measures were deeply lacking. Dining out should be a pleasant experience, however, Saltgrass seems to neglect the fundamental aspects of food safety, customer care, and furthermore; accountability.
For anyone considering a visit, I strongly urge you to think twice. Until Saltgrass, Denton demonstrates a commitment to food safety and a proper handling of customer complaints, I cannot recommend this restaurant. My colleagues and I will certainly not be returning. Save your money and find a place that values its patrons and their well-being.
It may also be of importance to note that upon leaving the location, we observed that our server was in fact missing one of her acrylic nails. Do better Saltgrass.
UPDATE: The reply I received below from the “owners” is a canned response. I never once heard back from them. I stand by my review and look forward to my follow up from the Health Department.