Service Issues
Many customers reported long wait times, incorrect orders, and poor customer service experiences, particularly with management.
Food Quality
Several reviews indicated a decline in food quality, with complaints about portion sizes, overcooked items, and incorrect orders.
Positive Staff Interactions
Despite the issues, some customers praised specific staff members for their friendliness and helpfulness.
App and Ordering Problems
Customers experienced difficulties with the mobile app and order accuracy, leading to frustration with their orders.
Mixed Experiences
While some customers enjoyed their meals and service, others had negative experiences, indicating inconsistency in performance.