Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Denton,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,169 reviews
5 stars
643
4 stars
235
3 stars
110
2 stars
57
1 star
124
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some found it delicious while others reported dry or bland dishes.
Service Issues
Customer service experiences varied, with some praising staff friendliness and others reporting rudeness and poor service.
Cleanliness
Multiple customers noted cleanliness issues, particularly in bathrooms and dining areas.
Order Accuracy
Several complaints about incorrect orders and long wait times for food.
Management Response
Some positive feedback on management, particularly regarding staff support and customer service.
- ETES TILLEYDec 30, 20255.0Just like homemade food to us. The beans and mashed potatoes seem home made like I had a big pot in the back I made. The chicken I'm not sure if smoked or rotisserie but earlier in the day mmm got to try it we ate so fast the family feast we forgot our picture
- ATAranza TorresDec 28, 20252.0We are very frequent customers of this establishment, we love the food and typically had good service, this time though there was a young girl who helped us and we already knew what we wanted, she made a face every time we asked for any modifications such as salsa with our combo or to remove the salsa Fresca off a plate that came with before we finished putting in the order. While we were sat she kept looking over, making faces and whispering to her coworkers, honestly food is great but if you want good customer service I’d go elsewhere. We get people have bad days but thats no reason to be rude or to be acting like that.
- KSK SDec 26, 20251.0Don't believe 5 star reviews. Food is not fresh; taste terrible. Polite only to males. Place is dirty. Prejudice if your not hispanic. Never again.
- CMchris mullifordDec 19, 20255.0Food was great, service was fast and friendly.
- IHIngrid HooverDec 10, 20255.0I've been a loyal customer of El Pollo Loco for over 35 years, and I can honestly say there's no other chicken quite like it—it's truly delicious! Every time I order from this location, the service and food are consistently outstanding. I have a few favorites I can recommend: their chicken meals are perfect for feeding the whole family with sides, salsa, and tortillas. The burritos and desserts are delish! I also loved trying their chicken salad with cilantro dressing—absolutely amazing! The only thing I wasn't a fan of was the tortilla soup, as it was a bit too spicy for me.
Frequently Asked Questions About El Pollo Loco
What are the regular business hours of El Pollo Loco in Denton, TX?
El Pollo Loco in Denton, TX is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
Can I order online from El Pollo Loco?
Yes, you can place an order online through their menu at https://order.elpolloloco.com/menu/.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is Wi-Fi available at the El Pollo Loco location in Denton?
Yes, free Wi-Fi is available at this El Pollo Loco.
Does the Denton El Pollo Loco have a drive-through?
Yes, this location offers a drive-through service for convenient ordering.
Where is El Pollo Loco located in Denton?
El Pollo Loco is located at 2822 W University Dr, Denton, TX 76201.
What nearby attractions can I visit before or after dining at El Pollo Loco?
You can visit Denton, known for its arts, entertainment, and historical sites, which is close to El Pollo Loco.
Are there other dining options near El Pollo Loco in Denton?
Yes, nearby restaurants include Chili's Grill & Bar, Tamales Sabor a Mexico, Braum's ice cream shop, and It's Just Wings for wings lovers.
What transportation or amenities nearby can help me get to El Pollo Loco?
El Pollo Loco is near I35 North in Denton, a major transportation route, and close to other amenities like Verizon and gas stations such as RaceTrac and Chevron.