El Pollo Loco

4.0
1169 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Denton,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
2822 W University Dr, Denton, TX
76201, United States

Hours

Reviews

4.0
1,169 reviews
5 stars
643
4 stars
235
3 stars
110
2 stars
57
1 star
124

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some found it delicious while others reported dry or bland dishes.

Service Issues

Customer service experiences varied, with some praising staff friendliness and others reporting rudeness and poor service.

Cleanliness

Multiple customers noted cleanliness issues, particularly in bathrooms and dining areas.

Order Accuracy

Several complaints about incorrect orders and long wait times for food.

Management Response

Some positive feedback on management, particularly regarding staff support and customer service.
  • ET
    ES TILLEY
    Dec 30, 2025
    5.0
    Just like homemade food to us. The beans and mashed potatoes seem home made like I had a big pot in the back I made. The chicken I'm not sure if smoked or rotisserie but earlier in the day mmm got to try it we ate so fast the family feast we forgot our picture
  • AT
    Aranza Torres
    Dec 28, 2025
    2.0
    We are very frequent customers of this establishment, we love the food and typically had good service, this time though there was a young girl who helped us and we already knew what we wanted, she made a face every time we asked for any modifications such as salsa with our combo or to remove the salsa Fresca off a plate that came with before we finished putting in the order. While we were sat she kept looking over, making faces and whispering to her coworkers, honestly food is great but if you want good customer service I’d go elsewhere. We get people have bad days but thats no reason to be rude or to be acting like that.
  • KS
    K S
    Dec 26, 2025
    1.0
    Don't believe 5 star reviews. Food is not fresh; taste terrible. Polite only to males. Place is dirty. Prejudice if your not hispanic. Never again.
  • CM
    chris mulliford
    Dec 19, 2025
    5.0
    Food was great, service was fast and friendly.
  • IH
    Ingrid Hoover
    Dec 10, 2025
    5.0
    I've been a loyal customer of El Pollo Loco for over 35 years, and I can honestly say there's no other chicken quite like it—it's truly delicious! Every time I order from this location, the service and food are consistently outstanding. I have a few favorites I can recommend: their chicken meals are perfect for feeding the whole family with sides, salsa, and tortillas. The burritos and desserts are delish! I also loved trying their chicken salad with cilantro dressing—absolutely amazing! The only thing I wasn't a fan of was the tortilla soup, as it was a bit too spicy for me.

Frequently Asked Questions About El Pollo Loco

What are the regular business hours of El Pollo Loco in Denton, TX?

El Pollo Loco in Denton, TX is open daily from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services.