Customers frequently reported poor service, including rude staff and long wait times, with some experiencing delays of over an hour.
Food Quality
While many enjoyed the ice cream and some food items, there were numerous complaints about incorrect orders, overcooked food, and unsatisfactory preparation.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the dining area and restrooms, indicating a need for better maintenance.
Staff Attitude
Multiple customers noted unprofessional behavior from staff, including rudeness and lack of urgency, which negatively impacted their experience.
Location Condition
The physical condition of the restaurant was criticized, with many suggesting it needs renovations and updates to improve the overall dining experience.
MS
Mckenzie Shrum
Nov 16, 2025
1.0
This place needs to be studied. There’s gotta be a story that explains how bad it is
KS
Kim Shepard
Oct 23, 2025
1.0
Went by at 9:50 pm and was told the kitchen was closed. We said that was fine we wanted ice cream. They then turned the menu board off while we were ordering. Finally told cones only. Just very rude and we know it was close to closing but didn’t deserve that.
EH
Elizabeth Hazboun
Oct 6, 2025
5.0
This is hands down my favorite DQ. My blizzard is perfection every time and the service is superb!
EC
Elora Castillo
Sep 28, 2025
1.0
Waited almost an hour for them to tell us that the ice cream machine was broken and the lady who knows how to fix it was 20 minutes away and they didn’t know how to process a refund. Wasn’t going to wait so I’m out $14. Extremely annoyed, instead of making us wait and charging us they should’ve just said the machine was broken.
LG
Leticia “Letty” Gonzalez
Sep 9, 2025
5.0
Very friendly gentleman took our order at the drive thru and fixed our Delicious blizzards. We order three large orders of fries but thought the large would be like a large at McDonald's. Well this bag was very heavy and each order of fries could be enough for at least 3 people. My two grandchildren and myself were Very Much satisfied/happy with our small blizzards and were so full. The fries were delicious and fresh but we only were able to eat 1 order of fries. A lot of leftovers for the next day😋 Would definitely return and recommend.
The Dairy Queen is located at 209 North Loop 288, Denton, TX 76201, USA.
What are the regular operating hours of this Dairy Queen?
Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 10:00 PM on Sunday.
Does this Dairy Queen offer delivery and takeout options?
Yes, this Dairy Queen offers both delivery and takeout services.
Is there wheelchair accessible parking available at this Dairy Queen?
Yes, this Dairy Queen has wheelchair accessible parking available.
Does this Dairy Queen serve vegetarian dishes or alcohol?
No, this Dairy Queen does not serve vegetarian dishes or alcohol.
Where can I place an order online for this Dairy Queen?
You can place an order online at https://www.dairyqueen.com/en-us/order/pickup/n/14016/.
What nearby food options are available close to this Dairy Queen?
Nearby dining options include Sonic Drive-In (fast food and burgers), El Taco Rico (Tex-Mex and Mexican restaurant), and A J Donuts (bakery and coffee shop).
Are there any nearby attractions or accommodations near this Dairy Queen?
Yes, The Roxton Apartments, a local hotel and landmark, is located nearby, making it convenient for visitors to stay close to this Dairy Queen.
What community services or organizations are close to this Dairy Queen?
Nearby community organizations include Serve Denton, Direction613 (child protection services), Denton Affordable Housing Corporation, and Big Brothers Big Sisters of Denton County.
Where can I find car care services near this Dairy Queen?
Loop 288 Carwash and O'Reilly Auto Parts are nearby for car cleaning and automotive parts needs.