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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Denison, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2405 S Austin for the ultimate SONIC experience!
Customers frequently reported long wait times for orders, often exceeding 20 minutes, leading to frustration.
Food Quality
There were numerous complaints about food quality, including issues with freshness and incorrect orders.
Staff Attitude
While some customers praised the friendliness of certain staff members, others reported rude behavior and poor customer service.
Customer Experience
Positive experiences were noted when managers or specific employees were present, indicating inconsistency in service quality.
KK
Kairi
Dec 22, 2025
5.0
Came in earlier this one person was running the place by himself did a great job handling our orders I felt bad and wish he had help but it was amazing how he was the only one here and fulfilling the orders in a timely manner running all over it's amazing how one person could do all of that
MW
Matt Wilson
Dec 8, 2025
1.0
Slow and burnt to hell
LB
Leslie Brown
Nov 29, 2025
1.0
This was my favorite Sonic in Grayson county. Lately after 10 mins of waiting for someone to respond to the red button being activated. You have to hit it again for anyone to answer. Then after 20 minutes you’re asking where you order is. Then the screen will state an employee is coming with your order only to ask where it is 10 mins later. This Sonic is extremely understaffed. Especially at night. I only ordered some ice cream… but this is every encounter at this point. I hope sonic can hire some employees or the business is going to go down hill with the wait times
ZU
Zack Underwood
Nov 27, 2025
5.0
My goto sonic
MD
Multiform Diversion
Oct 31, 2025
2.0
Service here has really gone bad over the last year. In the last month I’ve left without ordering due to no response to the menu button 3 times. The food here is good if you can get an opportunity to order, but it’s not worth going to for the convenience of location anymore. The other one is like 5 minutes away by Walmart and they answered immediately. My old boss would have been ashamed to see people leave his business. FYI I had my food in my hand at the other sonic within 5 minutes.