Service Speed
Customers frequently reported long wait times for orders, both in-store and drive-thru, often exceeding 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.
Food Quality
Several customers expressed dissatisfaction with the quality of food, mentioning cold, overcooked, or stale items.
Staff Attitude
Numerous reviews noted rude or unprofessional behavior from staff, contributing to a negative customer experience.
Limited Options
As the only Sonic in the area, customers felt compelled to return despite consistent poor experiences, indicating a lack of alternatives.