McDonald's

Reviews

• ZZ

  zen

  Jan 4, 2026
  3.0
  tell them kids to learn to pack food yo i ain’t even get a box for my fries
• ST

  Sweet T's Tattoos

  Dec 24, 2025
  1.0
  We waited 27 minutes without bothering anyone before I finally got out of my car to check on our order—only because the parking lot and building lights were being turned off and there were just two cars left waiting. I obviously understand that it’s Christmas Eve and knew there would be a wait. When I reached the window, I discovered my food was in another customer’s bag after they tracked it down. I have celiac disease, and my order was extremely simple: two burgers, meat and cheese only, no bread—all clearly marked. Despite this, it took 30 minutes, and both customers had the wrong food. The employee at the window with glasses and short hair had a very poor attitude and immediately blamed Andrea instead of resolving the issue professionally. She snatched the bags back, removed my food from the other customer’s bag, tossed it into mine, offered no apology, said “here you go,” and walked away. I have eaten at many McDonald’s locations, but I have never experienced this level of disorganization and lack of customer service. If there were other options in Decatur, I would not return.
• KC

  kyle calabrese

  Dec 24, 2025
  1.0
  Came for fries, got attitude If customer service were an Olympic sport, Andrea would be competing in the eye-roll division. I walked into this McDonald’s expecting the usual — lukewarm fries and questionable life choices — but instead I was greeted with a level of hostility usually reserved for people who personally offended someone’s ancestors. Andrea acted like taking my order was a personal attack. Asking a simple question felt like I had just requested the secrets of the universe. The tone? Sharp. The attitude? Legendary. The vibe? “Why are you breathing in my presence?” I fully understand fast food is stressful — I’ve worked customer service — but treating customers like an inconvenience isn’t part of the job description. A little courtesy goes a long way. Or at least neutrality. Or maybe just not sounding annoyed that customers exist. The food was fine. The experience? Left a bad taste long after the fries were gone. One star for the food. Zero stars for Andrea’s attitude. I’ll be back… but hopefully when she’s on break.
• SK

  Satinderdeep Kaur

  Dec 20, 2025
  5.0
  I want to salute the complete McDonald's Team at this location. They all owed huge gratitude from my heart. How they handled the critical situation of my husband. He is one of their regular customer as long haul Canadian Trucker. He had some serious incident at the location with his health and whole team involved to get him out from that situation and saved his life. I can't thank enough. This is the best example of Team unity, customer focused, Care , attention. Loved it.
• TK

  Tamara Klaus

  Dec 7, 2025
  1.0
  Ordered a large coffee around 6:30 p.m. ask for them to make a fresh pot. I have ask at other McDonald's for this and they have always made a fresh pot. Pull up to the window, the guy hands me my coffee, I ask if it was a fresh pot. He picks up the pot, no completely empty. I told him I wanted a fresh pot. He puts the coffee on and proceeds to put my cup under the brewing coffee!!! Needless to say the old coffee would probably have been better

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