Arby's

3.9
663 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
851 Us 81, Decatur, TX
76234, United States

Hours

Reviews

3.9
663 reviews
5 stars
313
4 stars
165
3 stars
85
2 stars
37
1 star
63

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the food, there were numerous complaints about hair in sandwiches, cold fries, and incorrect orders.

Service Issues

Customers frequently reported slow service, particularly in the drive-thru, with some experiencing long wait times and order mistakes.

Cleanliness

The restaurant's cleanliness was a common concern, with several reviews mentioning dirty dining areas and restrooms.

Staff Friendliness

Despite the issues, many customers praised the friendliness and professionalism of the staff.

Pricing Concerns

Several reviews noted that the prices were high for the quality and quantity of food received.
  • DM
    David Maxwell
    Dec 1, 2025
    5.0
    Good food
  • CR
    Cindy Reuter
    Nov 28, 2025
    1.0
    My boyfriend and I stop for lunch Friday after Thanksgiving. He order a classic roast beef and a long staid of hair was in his sandwich. I open mine I ordered a Globber (new sandwich) I opened mine took top of sandwich off and there was a hair in mine. We threw them in the trash. I went to the restroom and told them afterwards that who ever is in the kitchen should be wearing hair nets. So make sure you check your sandwiches before eating if you are planning on going to eat there.
  • MM
    ma042873 ma042873
    Nov 27, 2025
    5.0
    The steak nuggets were delicious, juicy like at a steak house. They did mess up the order in the the drive thru but they fixed it after I paid. So thank you.
  • CZ
    Christina zeigler
    Nov 15, 2025
    2.0
    We dined in and our sandwiches were just a mess and smashed down fries tasted like that were made forever ago and it was $28. The restaurant it’s self is just in very poor condition and needs attention badly. The employees were great and very friendly but unfortunately we will not be returning I would much rather go to Chili’s just around the corner a lot more for my money and eat in a clean establishment
  • CG
    Colton Goodbrand
    Sep 28, 2025
    1.0
    Currently stuck in the drive thru. There has been ONE car in front of me this whole time. I've been here for 20 minutes. I don't know if they're in there raising the calf or what, but I could have received food at a sit down restaurant by now. Glad I picked "fast" food for the only 30 minutes I get to eat today. I just left without my food after the guy ignored me at the window after making me sit behind one car for 25 minutes. Screw this Arby's. They lost my business.