Wendy's

Reviews

• CS

  Christina Sanders

  Oct 26, 2025
  2.0
  I usually never have an issue with my food. My issue comes from who I believe to be a manager, older lady with glasses. Always rude at drive thru, rushes through what she says and if you ask her to say it again, here comes the attitude. I ordered food, was charged wrong, I went back in to Get my money and her attitude made it seems like giving me my money back was an issue. I ordered lemonade, not cookies. Not sure if she has had a bad few days or if she just isn't meant for customer service, but it gets really annoying when talked to like she does. And I myself work as an assistant manager in retail, so I know customer service. She needs to go back to training.
• BJ

  Brian Jackson

  Oct 14, 2025
  1.0
  Will be calling Wendy’s head customer service number in the morning. First off, gave me a chocolate Oreo frosty when I asked for vanilla, put tomato on a burger I asked for no tomato on and left $15 worth of food out our bag. Didn’t find out until we got home. Called at least 20 times with no answer. No reason for that considering I’ve never seen more than one car there at a time. First time at Wendy’s and now our last.
• CB

  Caitlin Bennett

  Sep 17, 2025
  1.0
  I have mold on my breakfast sandwhich. Normally dont leave online reviews but I called and was unable to get ahold of anyone. Thankfully I used my points and didnt spend money on this but still upsetting because now im at work starving. Note to staff please pay more attention to your food. Working in food as well I know that those English muffins can last a while in the freezer before being pull and to grow mold. Maybe those expired products out instead of just changing the label.
• HB

  Heather Bishop

  Sep 11, 2025
  1.0
  New restaurant is nice and I have been a long term Wendy’s fan for most of my life, well over 30 yrs- but this is NOT a good location. And it seems that no matter who is working there, it is the same, so it must be an upper management issue. Also the people there definitely need more quality coaching and training to do their jobs well. As a small business owner, I personally understand the need for customer service. For one thing, they are out of about half the drink selections every time we go, and you have to ask for drinks from behind the counter and wait in line….then theres the food. My burger was cold and flavorless, and not made correctly to order. The nuggets were a little hard like they were overcooked or sitting a while? The fries were soggy (not what Wendy’s fries are supposed to be- let that be for McDonald’s…) My wife’s salad had weird slimy texture on the vegetables, the tomatoes had a bad strong smell and the chicken was very hard and not edible. I say they dont have proper training because when you ask them to fix it, you sometimes have a hassle to get the order fixed and have to get a manager (which has been hassling the workers). After going here several times, we noticed the same things over and over again. The food isn’t made correctly to order, the food is not cooked correctly or burger not totally done in middle, also no paper towels in dispensers at hand washing stations, the one in mens BR was open and not working, and why doesn’t ANYONE WEAR GLOVES??? I thought that was a basic food safety requirement EVERYWHERE??! Every time we go, I cant remember seeing one single glove being worn! This clearly also indicates poor upper management and Im sure if corporate was involved they would not like this representation of their Wendy’s chain. Clearly, there’s much room for improvement! We will not be going back for some time!
• SD

  Sparkling details

  Aug 20, 2025
  1.0
  Ordered food they didn’t give me 2 fries, no straws at all and no bacon on the baconator fries they suck. Horrible management and horrible service

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