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Wingstop

3.6
(294 reviews)

Business Details

(972) 931-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Dallas Preston Frankford. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
18101 Preston Rd. #204 D, Dallas, TX
75252, United States

Hours

Reviews

3.6
294 reviews
5 stars
151
4 stars
41
3 stars
14
2 stars
15
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, particularly a cashier named Melvin, leading to a negative customer experience.

Food Quality

Several customers reported issues with food quality, including undercooked items, incorrect orders, and lack of flavor, while a few praised the wings and fries.

Order Accuracy

Many customers experienced problems with order accuracy, including missing items and incorrect preparations, although some noted that their orders were consistently correct.

Staff Performance

While some employees received praise for their friendliness and service, others were criticized for poor communication and unprofessional behavior.
  • JR
    JOSE ARTURO CASTILLO RODRIGUEZ
    Feb 8, 2026
    1.0
    Pésimo servicio, no estan preparados para eventos grandes esperas de 45 minutos a 1 hora pero su eres amigo del gerente te cobran tu orden y te la dan en 5 minutos una falta de respeto para los clientes que estan esperando
  • BJ
    Brian J
    Jan 23, 2026
    5.0
    Great wings!
  • JS
    Jer'keem Senegal
    Jan 11, 2026
    2.0
    I just went in to order my food and it was quite the wait time, This is Jan 11th 2026. And The guy at the register was very rude, He brought my drink out 10 mins before my food came out. Once my food came out I asked him to remake my drink because the ice might've diluted the Coke. He tells me he can't do it because it's nothing wrong with it. Eventually he remade it after arguing for 5 mins. Don't know his name but I'm sure he's the main one at the register, short Hispanic guy. Not the hefty guy. Please do something about the way he treat his customers for I am concerned for others
  • AS
    Ashlyn Stoudemire
    Dec 22, 2025
    1.0
    I asked for extra well done wings, and fries every single time. I literally picked up my order today and the wings and fries have no crisp and the sauce does not taste like Korean classic. The last few times I have picked up my order the wings and fries have no crisp and I have to put them in the air fryer. Now the sauce is also not the same. This is the worst order this far
  • JR
    Jonathan Rodriguez
    Dec 3, 2025
    5.0
    The best Wing Stop employee ever has to be Melvin himself! Always the nicest guy and super attentive at the register. Which is why we’ve been coming back multiple times!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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