When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Dallas Preston Frankford. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior from employees.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong flavors.
Food Quality
Feedback on food quality was mixed, with some praising the wings while others reported undercooked or poorly seasoned items.
Staff Performance
While some employees received praise for their service, others were criticized for their attitude and lack of professionalism.
JS
Jer'keem Senegal
1 day ago
2.0
I just went in to order my food and it was quite the wait time, This is Jan 11th 2026. And The guy at the register was very rude, He brought my drink out 10 mins before my food came out. Once my food came out I asked him to remake my drink because the ice might've diluted the Coke. He tells me he can't do it because it's nothing wrong with it. Eventually he remade it after arguing for 5 mins. Don't know his name but I'm sure he's the main one at the register, short Hispanic guy. Not the hefty guy. Please do something about the way he treat his customers for I am concerned for others
AS
Ashlyn Stoudemire
Dec 22, 2025
1.0
I asked for extra well done wings, and fries every single time. I literally picked up my order today and the wings and fries have no crisp and the sauce does not taste like Korean classic. The last few times I have picked up my order the wings and fries have no crisp and I have to put them in the air fryer. Now the sauce is also not the same. This is the worst order this far
LL
LaLa
Dec 7, 2025
5.0
They messed up the order but they made it right. I appreciate that.
JR
Jonathan Rodriguez
Dec 3, 2025
5.0
The best Wing Stop employee ever has to be Melvin himself! Always the nicest guy and super attentive at the register. Which is why we’ve been coming back multiple times!
JM
Jeimy Marín
Nov 22, 2025
1.0
Terrible service.
The cashier was extremely rude and arrogant on Saturday, November 22 at 6:15 p.m. They also did not include my fries, and when I asked about them, the cashier responded in a very disrespectful manner.
This kind of service is unacceptable, and the managers should really be concerned about their customer service, because this experience was very disappointing.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What type of food does Wingstop Dallas Preston Frankford specialize in?
Wingstop Dallas Preston Frankford specializes in classic and boneless chicken wings with over 11 iconic flavors, as well as tenders and signature sides like seasoned fries and Cajun Fried Corn.
What are the operating hours for Wingstop Dallas Preston Frankford?
Wingstop is open daily from 10:30 AM until 1:00 AM for dine-in, takeout, and delivery services.
Does Wingstop Dallas Preston Frankford offer delivery and pickup services?
Can I order online from Wingstop Dallas Preston Frankford?
Yes, you can order online for pickup or delivery through their website or mobile apps available on iOS and Android.
What payment methods does Wingstop Dallas Preston Frankford accept?
They accept American Express, Discover, MasterCard, and Visa for payments.
Is there drive-through service available at Wingstop Dallas Preston Frankford?
No, Wingstop Dallas Preston Frankford does not have drive-through service; it is closed for all days.
Where is Wingstop Dallas Preston Frankford located?
Wingstop is located at 18101 Preston Rd. #204 D, Dallas, TX 75252, United States.
What nearby restaurants can I visit before or after dining at Wingstop?
Nearby restaurants include Paninis Plus sandwich shop, French Toast breakfast and brunch restaurant, Sams Burger House, Pinch The Tails seafood restaurant, and Last Call Pizza pub and pizza restaurant.
Are there nearby health facilities if I need urgent care near Wingstop Dallas Preston Frankford?
Yes, CommunityMed Family Urgent Care Dallas and Citra Urgent Care - North Dallas are nearby medical centers offering urgent care services.
What nearby entertainment or recreational options are around Wingstop Dallas Preston Frankford?
Nearby options include Orangetheory Fitness gym for active life and several pubs and bars such as The Irishman Pub and Staggering Irishman where you can relax after your meal.