Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.
Customer service experiences are inconsistent, with some employees providing excellent service while others are reported as rude or inattentive.
Food Quality
Food quality varies significantly; some customers report delicious meals while others complain about overcooked or incorrect orders.
Wait Times
Many customers express frustration with long wait times in both drive-thru and in-store, often exceeding 30 minutes.
Staffing Issues
Several reviews mention understaffing and overwhelmed employees, impacting service speed and quality.
Positive Experiences
Despite the issues, there are numerous positive mentions of specific staff members who provide exceptional service, contributing to a better overall experience.
JB
Jason B
Nov 14, 2025
1.0
In the drive thru for 15 minutes and 3 cars got their food before me. Will never come back and waste my money here. ( 20 minutes now I’m still here)
AB
Ana Barcenas
Nov 7, 2025
5.0
Malaysia was very sweet and kind. I accidentally ordered a raspberry tea instead of lemonade and she gave me both with no problem.
HT
Hunter Trachta
Oct 19, 2025
5.0
I've been coming to this location for years now. It's an above-average Whataburger with a few quirks: the day crew and night crew are very different.
The day crew is inconsistent: the food is sometimes amazing and sometimes sub-par. Unremarkable but it generally holds to Whataburger standards.
The night crew is something different however. The food is generally amazing from the hours of 11pm to 7am, and I believe most of this to be because of the manager that's almost always working during this time. Her name is Eloisa and she makes the experience better every time I visit.
Eloisa is a sweetheart and delivers excellent customer service. She always ensures I have a smooth experience and provides amazing solutions to potential problems one might have when coming here. Even today... I asked for an extra hashbrown to make up for money I lost when the day crew previously forgot to give me part of my order... and she gave it to me... because I'm a consistent customer that doesn't usually make those kind of requests. That's the kind of service that deserves merit and recognition.
My love for this location mostly comes from Eloisa and without her it wouldn't be the same. I've been eating breakfast burgers from here for a year straight and I'm addicted to them because under her management they come out better than any other location almost every single time. Considering I eat here 2-4 times a week... that's really saying something.
All in all? A good location to visit during the day, and one of the best in Texas to visit during the night. I'll keep coming here as long as I know Eloisa is here!
DK
D Kickham
Sep 26, 2025
3.0
I went through the drive-through and my total was $2.80 Since it was such a small amount, I decided to pay with some change I had in my car. The tall, black, gentleman at the window would not take my money and called his manager. As she was picking up my money, I asked if there were a problem. She replied (twice), “Why?” I said, “Because he wouldn’t pick up my money. She replied, “I’m picking it up.” I said, “Yes. But, he wouldn’t.” She replied again, “I’m picking it up.” So, she blew me off. I found it rude on both of their parts and won’t be going back there again. The only reason I gave them two stars for service is because I got my order quickly.
TD
Thomas Davis
Sep 22, 2025
4.0
Lady working the drive thru could not speak good English. She was hard to understand and she got my order wrong.
What are the operating hours of Whataburger at 6232 Retail Rd, Dallas?
Whataburger is open 24 hours a day, 7 days a week, but holiday hours might differ.
Does Whataburger offer curbside pickup and delivery services?
Yes, Whataburger offers both curbside pickup and delivery services for your convenience.
What type of food does Whataburger serve?
Whataburger serves burgers, chicken, salads, breakfast items, and desserts made to order with 100% pure beef on a toasted five-inch bun.
Is Whataburger wheelchair accessible?
Yes, Whataburger provides wheelchair accessible entrances, parking, seating, and restrooms for all guests.
Does Whataburger have a children's menu and seating available?
Yes, Whataburger welcomes children, has high chairs, and offers seating for dine-in customers.
Can I order Whataburger online?
Yes, you can order your favorites online through their official menu link: https://whataburger.com/menu?unitNum=1013
Does Whataburger serve vegetarian or vegan options?
Whataburger serves vegetarian options, but it does not offer vegan items at this location.
Are pets allowed inside Whataburger?
Pets are not allowed inside, but dogs are allowed outside the restaurant at Whataburger.
What nearby restaurants can I visit before or after dining at Whataburger?
Nearby restaurants include Del Taco for tacos, Captain D’s for seafood, Emilio’s Mexican Kitchen for Tex-Mex, Cicis Pizza for pizza buffet, and McAlister’s Deli for sandwiches.
Are there nearby health and wellness centers close to Whataburger?
Yes, nearby health centers include Lakewood Medical Center, Baylor Institute of Rehabilitation, Switalski Eye Care, and The Corner Vet for pet care.