Whataburger

4.1
1660 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
6232 RETAIL RD, DALLAS, TX
75231, United States

Hours

Reviews

4.1
1,642 reviews
5 stars
928
4 stars
352
3 stars
142
2 stars
68
1 star
152

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences are inconsistent, with some employees providing excellent service while others are reported as rude or inattentive.

Food Quality

Food quality varies significantly; some customers report delicious meals while others complain about overcooked or incorrect orders.

Wait Times

Many customers express frustration with long wait times in both drive-thru and in-store, often exceeding 30 minutes.

Staffing Issues

Several reviews mention understaffing and overwhelmed employees, impacting service speed and quality.

Positive Experiences

Despite the issues, there are numerous positive mentions of specific staff members who provide exceptional service, contributing to a better overall experience.
  • JB
    Jason B
    Nov 14, 2025
    1.0
    In the drive thru for 15 minutes and 3 cars got their food before me. Will never come back and waste my money here. ( 20 minutes now I’m still here)
  • AB
    Ana Barcenas
    Nov 7, 2025
    5.0
    Malaysia was very sweet and kind. I accidentally ordered a raspberry tea instead of lemonade and she gave me both with no problem.
  • HT
    Hunter Trachta
    Oct 19, 2025
    5.0
    I've been coming to this location for years now. It's an above-average Whataburger with a few quirks: the day crew and night crew are very different. The day crew is inconsistent: the food is sometimes amazing and sometimes sub-par. Unremarkable but it generally holds to Whataburger standards. The night crew is something different however. The food is generally amazing from the hours of 11pm to 7am, and I believe most of this to be because of the manager that's almost always working during this time. Her name is Eloisa and she makes the experience better every time I visit. Eloisa is a sweetheart and delivers excellent customer service. She always ensures I have a smooth experience and provides amazing solutions to potential problems one might have when coming here. Even today... I asked for an extra hashbrown to make up for money I lost when the day crew previously forgot to give me part of my order... and she gave it to me... because I'm a consistent customer that doesn't usually make those kind of requests. That's the kind of service that deserves merit and recognition. My love for this location mostly comes from Eloisa and without her it wouldn't be the same. I've been eating breakfast burgers from here for a year straight and I'm addicted to them because under her management they come out better than any other location almost every single time. Considering I eat here 2-4 times a week... that's really saying something. All in all? A good location to visit during the day, and one of the best in Texas to visit during the night. I'll keep coming here as long as I know Eloisa is here!
  • DK
    D Kickham
    Sep 26, 2025
    3.0
    I went through the drive-through and my total was $2.80 Since it was such a small amount, I decided to pay with some change I had in my car. The tall, black, gentleman at the window would not take my money and called his manager. As she was picking up my money, I asked if there were a problem. She replied (twice), “Why?” I said, “Because he wouldn’t pick up my money. She replied, “I’m picking it up.” I said, “Yes. But, he wouldn’t.” She replied again, “I’m picking it up.” So, she blew me off. I found it rude on both of their parts and won’t be going back there again. The only reason I gave them two stars for service is because I got my order quickly.
  • TD
    Thomas Davis
    Sep 22, 2025
    4.0
    Lady working the drive thru could not speak good English. She was hard to understand and she got my order wrong.

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger at 6232 Retail Rd, Dallas?

Whataburger is open 24 hours a day, 7 days a week, but holiday hours might differ.

Does Whataburger offer curbside pickup and delivery services?

Yes, Whataburger offers both curbside pickup and delivery services for your convenience.