Whataburger

3.4
2285 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
8501 S LANCASTER RD, DALLAS, TX
75241, United States

Hours

Reviews

3.4
2,285 reviews
5 stars
899
4 stars
412
3 stars
279
2 stars
173
1 star
522

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely long wait times, often exceeding 30 minutes, for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food.

Food Quality

While some customers praised the food as delicious and fresh, others complained about cold, soggy fries and poorly cooked items.

Staff Attitude

Feedback varied on staff friendliness; some praised individual employees for their positive attitude, while others reported rudeness and unprofessional behavior.

Cleanliness

Several customers noted that the restaurant appeared dirty and poorly maintained.
  • DD
    Dammy Dotun
    Nov 15, 2025
    2.0
    So walk with me here this may take a while. If there’s any spot I love to get my sandwich is this one right here. I had my “best sandwich ever” moment here so whenever I come towards this spot I’m always excited and expectant. Because I have tried different whataburger spots and I never tend to have the same feeling so you’ll understand when I come into the store all excited and get a really disappointing service from the store manager. This was over their special cups, this may be an issue of old age on my part( just 38 of age), but I know I heard purchasing the special cup means I could refill. Ofcos if it wasn’t a refill I should be informed and corrected but it was the mannerism that just made me feel so let down. You do not talk to your customers that way MAAM. But this is a teachable moment for both of us I think, me dealing with my adulthood better and you doing your best to land your execution better MAAM. I will put this in caps, SHE DID OFFER TO LET ME GET THE FREE REFILL, but sorry my ego took over and I dumped the cup making sure she saw me. But guess what? Still the best sandwich I’ve ever had. I appreciate you for that
  • TV
    Thomas Varner
    Nov 12, 2025
    4.0
    Food was great, service was quick. Only problem was they forgot my apple pie.
  • OF
    O. F.
    Oct 29, 2025
    1.0
    Don’t do it to yourself. Go to another location. 🤦‍♂️
  • CM
    Claretta Maxwell-Washington
    Oct 21, 2025
    4.0
    Always a Clean Environment! Cool service. Yummy fresh & hot food😋
  • LR
    Lupe Rivera
    Oct 17, 2025
    1.0
    Worst location ever.. wait is almost an hour for food and on top of that the entire order wrong. Charged wrong and had to charge my card two times and then a refund. Don’t even deserve the 1 star because every time I come it’s the same thing. Food done wrong and wait seems never ending. Even after being refunded and the order being “corrected”.. the order was STILL WRONG!

Frequently Asked Questions About Whataburger

What are the operating hours for Whataburger on weekdays?

Whataburger is open 24 hours a day, seven days a week, including weekdays.

Does Whataburger offer curbside pickup and delivery services?

Yes, Whataburger offers both curbside pickup and delivery services for customer convenience.