Whataburger

3.4
2305 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
8501 S LANCASTER RD, DALLAS, TX
75241, United States

Hours

Reviews

3.4
2,305 reviews
5 stars
906
4 stars
414
3 stars
282
2 stars
174
1 star
529

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 30 minutes, both in drive-thru and dine-in.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

While some customers praised the food, others noted that items were often cold, soggy, or not fresh.

Staff Attitude

Customer service experiences varied, with some employees receiving praise for their friendliness, while others were described as rude or unprofessional.

Cleanliness

Several reviews mentioned that the restaurant was dirty and poorly maintained.
  • JS
    Jasmine Sanders
    5 days ago
    1.0
    Came at 357am waiting for my order. Order the breakfast on the bun and they gave me 2 without the meat on it and since im at work already I cant even take it back this is really disappointing since I waited til 415am to finally get my food and it wasnt even right.
  • FL
    Freddia Lockhart
    Jan 3, 2026
    5.0
    After Skipcart didn't deliver my order I reached out to the manager Claudia and she made it right with no hesitation. Thanks Again Claudia.
  • BJ
    Bo Jangles
    Dec 30, 2025
    2.0
    I got in the drive thru at 2:45am and 6 cars where ahead of me and I didn't leave there till 3:25am, this is ridiculous. If McDonalds sold breakfast at that time I would be going there
  • AC
    Aniyah Clariett
    Dec 22, 2025
    1.0
    we sat up here for 45 minutes waiting to order and to receive our food which was only 3 meal items , the workers lacked communication during the ordering process leaving us sitting and waiting and once we were able to get our order finished we received no updates about our food till the very last minute
  • FJ
    fred alix joseph
    Dec 18, 2025
    1.0
    I love whataburger, but I had a really bad experience at this place, I went to the drive through i paid for my order, and she gave me the drink ,asked me to park and wait for my food, I waited for 45 minutes at the parking lot they never came out to bring me my food that I already pay for, I had to go back inside yelling to get my money back, if you're a fan of whataburger I dont recommend this place , really bad customer service ASAP

Frequently Asked Questions About Whataburger

What are the operating hours for Whataburger on weekdays?

Whataburger is open 24 hours a day, seven days a week, including weekdays.

Does Whataburger offer curbside pickup and delivery services?

Yes, Whataburger offers both curbside pickup and delivery services for customer convenience.