Wendy's

3.8
764 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Dallas, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Dallas, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
17981 Preston Road, Dallas, TX
75252, United States

Hours

Reviews

3.8
764 reviews
5 stars
331
4 stars
176
3 stars
104
2 stars
46
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and attentive, while others are rude and unprofessional.

Food Quality

Inconsistent food quality; some customers enjoyed fresh and hot meals, while others received cold or incorrect orders.

Cleanliness

Generally clean environment, but some reports of unsanitary conditions and pest issues.

Speed of Service

Service speed varies; some customers experienced quick service, while others faced long waits and order mistakes.

Staff Attitude

Staff attitude is inconsistent; some employees are praised for their friendliness, while others are criticized for being dismissive or rude.
  • AW
    Alyssa W
    Nov 13, 2025
    1.0
    90% sure this place gave me food poisoning - the mayo on a sandwich. The tea has tasted "off" the last 2 times. Will not be going back. Ever.
  • VL
    Venice Lockjaw
    Nov 11, 2025
    1.0
    $9.41 just for a hamburger! It’s not even a combo with fries and a drink and it was the size and had the taste of a three dollar hamburger. Disgusting. Never again.
  • CH
    Clyde H (Habanero)
    Nov 6, 2025
    4.0
    Clean Wendy's in good repair. Staff was friendly, food was good. No complaints
  • MG
    Max T. Agape Commercial Real Estate Group
    Oct 15, 2025
    1.0
    Rude and unprofessional senior lady staff in the front counter ! Overcharged for coffee without asking what size coffee I wanted. Bad attitude from the staff when I told her I am a regular customer here !
  • PP
    Priscilla
    Oct 8, 2025
    1.0
    Certain employees pick and choose who they want to serve first. Certain employees are very disrespectful.

Frequently Asked Questions About Wendy's

Is 17981 Preston Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.