Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
962 reviews
5 stars
365
4 stars
215
3 stars
135
2 stars
54
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for friendliness while others are criticized for rudeness and incompetence.
Order Accuracy
Frequent complaints about incorrect orders and missing items, especially with online and drive-thru orders.
Food Quality
Inconsistent food quality reported; some customers enjoyed fresh and hot meals, while others received cold or improperly prepared food.
Cleanliness
Concerns about cleanliness in the dining area and restrooms, with reports of unsanitary conditions.
Operational Issues
Multiple reports of system outages and unexpected closures, leading to customer frustration.
- JSJake ShaferNov 15, 20251.0DONE with this location, finally got the chicken tenders finally and they are very dry also I ordered the spicy chili sauce but got honey mustard that I absolutely find disgusting. Always bad service!
- JDJaquelin DIAZNov 12, 20251.0Fui el día de ayer 11/11/2025 fui muy pésima la señora que estaba los trato muy feo y muy rasista ya que no hablamos inglés y los trato muy feo le hablamos a una que si hablaba que si los podía decir para entrar al baño y la señora le decía a mi esposo que ya que dejara de molestar y le decía ala otra que no diera nada ya que nosotros no hablamos inglés la verdad este lugar es muy rasista yo si pudiera no le doy nada de Estella
- LLlalaNov 1, 20251.0large woman who worked the front counter had an attitude the moment we walked in rushing us to order when we weren't even near the counter yet. ordered a few things then she talked to us in a very demeaning and angry tone of how to pay with tap. ..sorry not my fault we don't understand how your delayed and broken tap to pay functions...seemed like she didn't wanna be there and looked unprofessional and like she just hopped her way out of bed and clocked in. come here if you like to get yelled at for ordering food.
- BBB BOct 9, 20255.0Everytime i come even if its an issue they always make it right. Christina thanks for always having a good attitude and providing excellent customer service
- MJMainJay JohnsonOct 3, 20251.0This location love to shut down and say they system down and they don’t think it will be up before they close mind you it’s 1:50 and they wonder why they don’t have customers cooperate need to do something if you don’t want to be open change the time signed a mad customer it’s so inconvient
Frequently Asked Questions About Wendy's
Is 5215 Spring Valley Rd. Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Dallas, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Dallas, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (972) 591-3628.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 5215 Spring Valley Rd. Wendy’s serve breakfast?
Yes, this Wendy’s location in Dallas, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's located at 5215 Spring Valley Rd., Dallas?
The drive-thru is open Monday through Friday from 5:30 AM to 2:00 AM, Saturday from 8:00 AM to 2:00 AM, and Sunday from 8:00 AM to 1:00 AM.
Is the Wendy's at 5215 Spring Valley Rd. still open?
Yes, this Wendy's location remains open and committed to serving quality food every day.
Does this Wendy's offer breakfast service?
Yes, the Dallas location serves breakfast including combos, sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's mobile app or at order.wendys.com and select this location.
What payment methods are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Wendy's at 5215 Spring Valley Rd. offer delivery and takeout?
Yes, delivery and takeout are available from this location.
How can customers provide feedback or contact this Wendy's?
You can contact the Customer Care team via live chat or by calling 888-624-8140, fill out the Customer Satisfaction Survey, or call the location directly at (972) 591-3628.
Are there any nearby gas stations to Wendy's at this location for convenience?
Yes, Exxon & Mobil Stations are nearby, which can be convenient for customers fueling up before or after visiting Wendy's.
What nearby travel routes or roads can help me find Wendy's at 5215 Spring Valley Rd.?
Dallas Parkway is close by and can guide you to the Wendy's location conveniently.
Are there any healthcare or counseling services near Wendy's at this address?
Yes, nearby services include Renee Baker Professional Counseling and Center For Family Development for health and mental wellness needs.