Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
969 reviews
5 stars
369
4 stars
216
3 stars
136
2 stars
54
1 star
194
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times.
Food Quality
Customers frequently complained about cold, stale, or incorrect food orders, with some mentioning health concerns.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and lack of attention to special requests.
Cleanliness
The dining area was often described as dirty and poorly maintained, contributing to a negative dining experience.
Staff Attitude
While some employees received praise for their friendliness, many reviews noted a lack of professionalism and negative attitudes from staff.
- SBShun B2 days ago5.0This was my first time visiting this location(1/10 around 3:45). I placed my order in the drive thru. The two employees that assisted me with taking my order and at the window were both very friendly and had great customer service. I really appreciate that.
- DEDoretha Edwards6 days ago5.0I ordered a 4pc chicken nuggets kids meal with fries, dripping sauce of your choice, fruit punch drink & received a toy.
- IRirene rodriguezDec 28, 20255.0I was visiting from Houston and it was.great
- BGBig Al GoodrumDec 19, 20255.0Really wanted a single and fries.. They delivered!
- JBJ BNov 30, 20251.0Ordered a baconator and got this sad burger with two little strips of soggy bacon. The lady was real rude too. She obviously didn’t want to be there. Barely any fries in the packet. Only about half full I can’t believe I paid $15 for this… Never going back to this Wendy’s
Frequently Asked Questions About Wendy's
Is 5215 Spring Valley Rd. Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's located at 5215 Spring Valley Rd., Dallas?
The drive-thru is open Monday through Friday from 5:30 AM to 2:00 AM, Saturday from 8:00 AM to 2:00 AM, and Sunday from 8:00 AM to 1:00 AM.
Is the Wendy's at 5215 Spring Valley Rd. still open?
Yes, this Wendy's location remains open and committed to serving quality food every day.
Does this Wendy's offer breakfast service?
Yes, the Dallas location serves breakfast including combos, sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's mobile app or at order.wendys.com and select this location.
What payment methods are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Wendy's at 5215 Spring Valley Rd. offer delivery and takeout?
Yes, delivery and takeout are available from this location.
How can customers provide feedback or contact this Wendy's?
You can contact the Customer Care team via live chat or by calling 888-624-8140, fill out the Customer Satisfaction Survey, or call the location directly at (972) 591-3628.
Are there any nearby gas stations to Wendy's at this location for convenience?
Yes, Exxon & Mobil Stations are nearby, which can be convenient for customers fueling up before or after visiting Wendy's.
What nearby travel routes or roads can help me find Wendy's at 5215 Spring Valley Rd.?
Dallas Parkway is close by and can guide you to the Wendy's location conveniently.
Are there any healthcare or counseling services near Wendy's at this address?
Yes, nearby services include Renee Baker Professional Counseling and Center For Family Development for health and mental wellness needs.