Wendy's

3.5
849 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Dallas, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Dallas, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9680 Audelia, Dallas, TX
75238, United States

Hours

Reviews

3.5
849 reviews
5 stars
324
4 stars
178
3 stars
118
2 stars
59
1 star
170

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with several instances of staff being dismissive or unhelpful.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and upcharges without consent.

Food Quality

Several customers expressed dissatisfaction with the food quality, mentioning stale or improperly cooked items.

Cleanliness

While some customers noted cleanliness, others reported dirty dining areas and unsanitary conditions.

Staff Performance

A few employees received praise for their service, but overall staff performance was criticized for being slow and unprofessional.
  • JB
    Jukudu B
    Dec 22, 2025
    4.0
    Jermaine at the drive through was upbeat and happy to service customers. The rest of the staff is dry but they move quickly to get orders out.
  • HB
    Hayden Beakly
    Dec 20, 2025
    1.0
    They wanna kick people out They think they’re so funny
  • GB
    Gary Bundred
    Dec 14, 2025
    1.0
    Horrible food, got me and family a quick bit and wish I would have just not stop at all! The burg8meat looked like it had sat out overnight not fresh at all nuggets same and fries look as if they were cooked in grease a month old
  • AJ
    Athena Johnson
    Nov 20, 2025
    2.0
    Older Hispanic woman took my order over the drive-thru. She told me the price and I asked for fresh freeze. Got to the drive through window. She didn't give me a straw with my drink I had to ask for one. And as soon as I got my order she told me it's extra for the sauce and I didn't even get a side of it. The fries were not fresh flimsy and hot like they were refried. And then lemonade is so damn sour. I can't even think straight with how pissed I am I just paid $16 for bulshit.
  • CZ
    Consuelo Zuniga
    Nov 15, 2025
    1.0
    Rudest customer service ever. She was asking me what sauce I wanted at the window, I had asked for two different ones and she only wanted to give me one. I don't mind paying for another but before I could say anything she got frustrated and shut the window on me and cut me off. So another girl helped me out. I just told her to give me any sauce bc I was upset. If I could give 0 stars k would

Frequently Asked Questions About Wendy's

Is 9680 Audelia Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 9680 Audelia in Dallas?

The drive-thru at this Wendy's location is open from 6:00 AM to midnight Monday through Saturday, and from 8:00 AM to midnight on Sunday.