Brand Certified
Tom Thumb
4.2(1339 reviews)
Certified by Tom Thumb • Feb 22, 2026
Business Details
14999 Preston Rd, Dallas, TX
75254, United States
Certified by Tom Thumb • Feb 22, 2026
(972) 789-6950
Certified by Tom Thumb • Feb 22, 2026
https://local.tomthumb.com/tx/dallas/14999-preston-rd.html
Certified by Tom Thumb • Feb 22, 2026
About
Certified by Tom Thumb • Feb 22, 2026
Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher ShopTom Thumb
Looking for a grocery store near you? Visit your local Tom Thumb located at 14999 Preston Rd, Dallas, TX. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Tom Thumb pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Tom Thumb deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Tom Thumb near you today!
Tom Thumb is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Further enhance your shopping experience by grabbing a hot cup of coffee at your in-store Starbucks. Download our Tom Thumb app for Tom Thumb for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (972) 789-6950. Stop by and see why our service, convenience, and fresh offerings will make Tom Thumb your favorite local supermarket!
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by Tom Thumb • Feb 22, 2026
Hours
Certified by Tom Thumb • Feb 22, 2026
Reviews
4.2
1,339 reviews
5 stars
764
4 stars
328
3 stars
134
2 stars
43
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff behavior is mixed; while some employees are praised for their kindness and helpfulness, others are reported to be rude or dismissive.
Pricing Issues
Customers frequently mention that prices are higher than competitors, and there are complaints about pricing discrepancies at checkout.
Product Quality
There are concerns about the freshness of produce and meat, with reports of expired items and spoiled products.
Store Cleanliness
The store is generally described as clean and well-organized, though some customers noted issues with the cleanliness of the parking lot.
Checkout Experience
While some customers appreciate the fast checkout process, others express frustration over long lines and insufficient staffing at registers.
- MCMichelle Sims CliftonJan 29, 20263.0This location is not my regular one but almost every time I do go to this location there is a pricing issue that I have to work around and today they had a red sticker that was 50% off with 5.99 as the regular price. It rang up as 7.49. They have to manually enter those 50% off tags and when I pointed out the price different on the screen vs tag the cashier just shrugged and walked away. The manager did the same thing, though he did say he would mention it to grocery to check the other stickers. For clarity I am not very concerned about the additional saving but this is NOT how the staff at my regular store respond, so the attitude is what was off putting. Reccomend another location if its not too much of a drive.
- JHJackie HickeyJan 25, 20265.0Restocked and looking good!
- SBSebastian BaptistaJan 24, 20265.0Deyli is one of the kindest persons i’ve ever meet, she’s got a kind smile and a welcoming personality. As well as she is professional and knows how to communicate well!
- TJTN JJan 22, 20265.0It was very busy for pickup and inside, as everyone freaks out about the first winter storm of 2026. Luckily, as I waited in line, I saw lane 3 moving quickly, so I lane hopped and got Andria. She moved so quickly and efficiently, without having a bagger to assist, literally clearing out her lane quicker than checkers with baggers’ assistance. I prefer pickup, but usually go in to select my own produce, so I’ll be sure to get in her line anytime I see her working. Thanks, Andria! Aside from today, I always have a nice experience at this TT, even while having to return things the 2-3 times I’ve had to.
- 999brutus08Jan 11, 20261.0Today my partner had a very inappropriate experience at Tom Thumb today. Yesterday I bought some orange juice and realized we already had some at home so needed to return it. I didn’t have time so today my partner on his way to work was able to stop by. I sent him a picture of the receipt through the Tom Thumb app on my phone and he went directly to customer service. He said he was dropping off the orange juice for someone else and just wanted a refund. Apparently you aren’t allowed to drop off an item for your partner because the man, Norman said he needed to show the reicept through the app. Even though that’s never been an issue for me and doesn’t make a difference..? My partner then called me as he was leaving and I had him sign into my account on his phone so we can get this refund taken care of. When he came back in, again Norman started asking him a lot of questions suspiciously then called a manger over….for a refund…for orange juice. He then in front of my partner talked to the manger Michael who started saying he thinks he stole the orange juice. Then Michael joined in not believing the receipt was real as well and started being extremely rude to my partner as well. My partner literally has a receipt….he’s being harassed because he retuned the item for me. It was an over 10 minute ordeal with my partner getting accused of stealing after literally walking into the store with a receipt, it took that long to finally get a refund. I’m not sure if race has to do with it, he is an Asian man and I’ve never had an experience like this but it was highly inappropriate, unprofessional and not okay. Would not recommend this location and would hope Michael and Norman treat others better than how they treated my partner today.
Frequently Asked Questions About Tom Thumb
Does Tom Thumb accept SNAP EBT?
Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Tom Thumb is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.
Does Tom Thumb near me accept Apple Pay?
Yes, Tom Thumb accepts Apple Pay and many other convenient payment methods!
Does Tom Thumb near me have a pharmacy?
Yes, Tom Thumb located at 14999 Preston Rd, Dallas, TX has a pharmacy.
How do you use Tom Thumb Points?
To use your Points, just enter your phone number or swipe your Loyalty Card at the fuel pump at a participating station prior to gassing up! Your fuel price will reflect the number of Points you opt to use on each transaction. Note: Points are eligible up to a 25-gallon limit. Maximum Points limits may vary by area. To use your Points, first sign in, then select Tom Thumb for U™ on the menu bar. From there, click on Rewards to see your summary and available Points. Select the Points you wish to redeem. Then just enter your phone number or swipe your loyalty card at checkout and your discounts and/or freebies will automatically be deducted from your total!
Is Tom Thumb located at 14999 Preston Rd, Dallas, TX hiring?
Tom Thumb is hiring! We’re building inclusive teams from coast to coast. If you're ready to join our friendly team of associates, we’d love to meet you.
Can I send groceries to another person as a gift?
Yes! Tom Thumb now offers a convenient grocery gifting option. You can easily send groceries to friends, family, or loved ones by selecting “Make this order a gift” at checkout. Just enter the recipient’s information, add a personalized message if you’d like, and we’ll handle the rest. It’s a simple way to send fresh groceries, pantry staples, or household essentials as a thoughtful gift—perfect for holidays, birthdays, or just because.
Does Tom Thumb accept SNAP EBT payments?
Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases, available for grocery delivery and Drive Up & Go™ pickup orders.
Is Apple Pay accepted at Tom Thumb near me?
Yes, Tom Thumb accepts Apple Pay along with many other convenient payment methods.
Does the Tom Thumb at 14999 Preston Rd, Dallas have a pharmacy?
Yes, the Tom Thumb located at 14999 Preston Rd, Dallas, TX has an on-site pharmacy.
What are the Tom Thumb store hours?
Tom Thumb is open daily from 6:00 AM to 11:00 PM. Holiday hours vary, with early closing on Thanksgiving (6 AM - 4 PM) and Christmas Eve (6 AM - 7 PM), and closed on Christmas Day.
What pickup and delivery services does Tom Thumb offer?
Tom Thumb offers in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options for your convenience.
Is a COVID-19 vaccine appointment required at Tom Thumb?
Yes, appointments are required based on local health department guidelines. Visit www.tomthumb.com/covid-19 to check eligibility and schedule an appointment.
Can I send groceries as a gift through Tom Thumb?
Yes, you can send groceries as a gift by selecting 'Make this order a gift' at checkout and providing recipient information and a message.
What financial services are available near Tom Thumb at 14999 Preston Rd?
Nearby financial services include Bank of America Financial Center, Wells Fargo Bank and ATMs, Coinme currency exchange, and Western Union money transfer services.
Are there dining options near Tom Thumb at 14999 Preston Rd?
Yes, nearby restaurants include The Taco Joint Addison for Mexican food, Maple Street Biscuit Company for breakfast and brunch, Einstein Bros Bagels, and Dickey's Barbecue Pit for barbecue and fast food.
What services and retail options are available near Tom Thumb for customers?
Customers can visit nearby salons like Up Salon, beauty salons such as Karyns' Hair Replacement & Design, Daisy's Salon, and spas like Skins Spa Services, plus access dry cleaning at Martinizing Dry Cleaning and laundry services at Green Clean Drycleaners.
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