Business Details
About
Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher ShopTom Thumb
Looking for a grocery store near you? Visit your local Tom Thumb located at 14999 Preston Rd, Dallas, TX. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Tom Thumb pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Tom Thumb deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Tom Thumb near you today!
Tom Thumb is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Further enhance your shopping experience by grabbing a hot cup of coffee at your in-store Starbucks. Download our Tom Thumb app for Tom Thumb for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (972) 789-6950. Stop by and see why our service, convenience, and fresh offerings will make Tom Thumb your favorite local supermarket!
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,329 reviews
5 stars
757
4 stars
328
3 stars
132
2 stars
43
1 star
69
What are people saying?
AI-generated from recent customer reviews
Product Quality
Several customers reported issues with expired or spoiled products, particularly in the meat and dairy sections.
Customer Service
While some staff members received praise for their helpfulness and friendliness, others were criticized for poor attitudes and unprofessional behavior.
Store Cleanliness
The store is generally described as clean and well-organized, but there are complaints about the cleanliness of the parking lot and some sections of the store.
Pricing Concerns
Customers noted that prices can be higher compared to competitors, and there are mixed opinions on the value of products.
Staffing Issues
Multiple reviews highlighted a lack of staff, leading to long wait times and inadequate customer service in various departments.
- JHJason Hose6 days ago4.0Nice store, but expensive on too many of my regular items.
- UNUT NDGJan 3, 20265.0Excellent fresh fruits and vegetables !
- CPCecilia PillacaDec 20, 20251.0Should be no stars my husband bought a pack of meat the one that says buy 2 get one free turned out that one of them was already spoiled and had a bad smell never again im buying those meat and the expiration date was one week later thank God I didn't eat it because if I got sick I would of Sue them. So beware when you buy those meat. And the guy at customer service was not helpful and didn't even apologize for the inconvenience.
- MAMohamed AbdurahmanDec 18, 20255.0Haven't had a bad experience here yet
- MMMarisa McBreenNov 13, 20255.0Came in one busy afternoon and Tyler with her beautiful smile and Amazing service checked us out. I was an unintentional hassle and came back today with my receipt to the customer service lady. She got me sorted out and her beautiful red hair and white cardigan hid her name tag so I just came here to say thank you, this store is clean and wonderful the staff are all amazing at every department and we ordered delicious food in the deli counter and well done to the General Manager for having such a beautiful store. Tyler you are so lovely and I sincerely appreciate your kind attitude! Thank you!!
Frequently Asked Questions About Tom Thumb
Does Tom Thumb accept SNAP EBT?
Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Tom Thumb is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.
Does Tom Thumb near me accept Apple Pay?
Yes, Tom Thumb accepts Apple Pay and many other convenient payment methods!
Does Tom Thumb near me have a pharmacy?
Yes, Tom Thumb located at 14999 Preston Rd, Dallas, TX has a pharmacy.
How do you use Tom Thumb Points?
To use your Points, just enter your phone number or swipe your Loyalty Card at the fuel pump at a participating station prior to gassing up! Your fuel price will reflect the number of Points you opt to use on each transaction. Note: Points are eligible up to a 25-gallon limit. Maximum Points limits may vary by area. To use your Points, first sign in, then select Tom Thumb for U™ on the menu bar. From there, click on Rewards to see your summary and available Points. Select the Points you wish to redeem. Then just enter your phone number or swipe your loyalty card at checkout and your discounts and/or freebies will automatically be deducted from your total!
Is Tom Thumb located at 14999 Preston Rd, Dallas, TX hiring?
Tom Thumb is hiring! We’re building inclusive teams from coast to coast. If you're ready to join our friendly team of associates, we’d love to meet you.
Can I send groceries to another person as a gift?
Yes! Tom Thumb now offers a convenient grocery gifting option. You can easily send groceries to friends, family, or loved ones by selecting “Make this order a gift” at checkout. Just enter the recipient’s information, add a personalized message if you’d like, and we’ll handle the rest. It’s a simple way to send fresh groceries, pantry staples, or household essentials as a thoughtful gift—perfect for holidays, birthdays, or just because.
Does Tom Thumb accept SNAP EBT payments?
Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases, available for grocery delivery and Drive Up & Go™ pickup orders.
Is Apple Pay accepted at Tom Thumb near me?
Yes, Tom Thumb accepts Apple Pay along with many other convenient payment methods.
Does the Tom Thumb at 14999 Preston Rd, Dallas have a pharmacy?
Yes, the Tom Thumb located at 14999 Preston Rd, Dallas, TX has an on-site pharmacy.
What are the Tom Thumb store hours?
Tom Thumb is open daily from 6:00 AM to 11:00 PM. Holiday hours vary, with early closing on Thanksgiving (6 AM - 4 PM) and Christmas Eve (6 AM - 7 PM), and closed on Christmas Day.
What pickup and delivery services does Tom Thumb offer?
Tom Thumb offers in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options for your convenience.
Is a COVID-19 vaccine appointment required at Tom Thumb?
Yes, appointments are required based on local health department guidelines. Visit www.tomthumb.com/covid-19 to check eligibility and schedule an appointment.
Can I send groceries as a gift through Tom Thumb?
Yes, you can send groceries as a gift by selecting 'Make this order a gift' at checkout and providing recipient information and a message.
What financial services are available near Tom Thumb at 14999 Preston Rd?
Nearby financial services include Bank of America Financial Center, Wells Fargo Bank and ATMs, Coinme currency exchange, and Western Union money transfer services.
Are there dining options near Tom Thumb at 14999 Preston Rd?
Yes, nearby restaurants include The Taco Joint Addison for Mexican food, Maple Street Biscuit Company for breakfast and brunch, Einstein Bros Bagels, and Dickey's Barbecue Pit for barbecue and fast food.
What services and retail options are available near Tom Thumb for customers?
Customers can visit nearby salons like Up Salon, beauty salons such as Karyns' Hair Replacement & Design, Daisy's Salon, and spas like Skins Spa Services, plus access dry cleaning at Martinizing Dry Cleaning and laundry services at Green Clean Drycleaners.