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Tom Thumb

4.2
(888 reviews)

Business Details

18212 Preston Rd, Dallas, TX
75252, United States
(972) 985-2240
https://local.tomthumb.com/tx/dallas/18212-preston-rd.html

About

Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher ShopTom Thumb
Looking for a grocery store near you? Visit your local Tom Thumb located at 18212 Preston Rd, Dallas, TX. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Tom Thumb pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Tom Thumb deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Tom Thumb near you today! Tom Thumb is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Download our Tom Thumb app for Tom Thumb for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (972) 985-2240. Stop by and see why our service, convenience, and fresh offerings will make Tom Thumb your favorite local supermarket!

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

Tom Thumb
18212 Preston Rd, Dallas, TX
75252, United States

Hours

Reviews

4.2
888 reviews
5 stars
520
4 stars
192
3 stars
72
2 stars
22
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some employees are praised for their helpfulness while others are criticized for being unfriendly or unprofessional.

Cleanliness

The store is frequently noted for its cleanliness and organization, contributing to a pleasant shopping experience.

Product Quality

Customers appreciate the fresh produce and quality meats, but there are complaints about expired items and poor quality in some departments.

Checkout Experience

Many customers express frustration with the lack of staffed checkout lanes, often being forced to use self-checkout, which detracts from the shopping experience.

Management Issues

Several reviews highlight poor management practices, including unresponsive managers and inadequate staffing, leading to negative shopping experiences.
  • LA
    Larmstro26 Armstron
    5 days ago
    4.0
    Great Customer Service
  • SM
    Shain Mulenga
    Feb 3, 2026
    5.0
    Quick in and out. Very good customer service . I found everything I needed in one store
  • SW
    Sandra Wood
    Jan 22, 2026
    5.0
    Courtney is my favorite staff at the Tom Thumb at 18212 Preston Road in Dallas. She is always courteous, polite, and very professional. Thank you so much!!
  • MM
    Michael
    Jan 21, 2026
    5.0
    Always clean Great Selection Fresh produce Awesome sales/ Digital Coupons Never crowded Fast checkout
  • PC
    Patricia Croom
    Dec 28, 2025
    5.0
    Fresh food, plenty of choices in brands.

Frequently Asked Questions About Tom Thumb

Does Tom Thumb accept SNAP EBT?

Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Tom Thumb is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.

Does Tom Thumb near me accept Apple Pay?

Yes, Tom Thumb accepts Apple Pay and many other convenient payment methods!

Brand Certified Facts from Tom Thumb

Tom Thumb partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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