Taco Bell

3.2
183 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 5509 E. RL Thornton Frwy in Dallas. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
5509 E. RL Thornton Frwy, Dallas, TX
75223, United States

Hours

Reviews

3.2
183 reviews
5 stars
71
4 stars
27
3 stars
17
2 stars
10
1 star
58

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including burnt items, stale tacos, and incorrect orders.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness and Atmosphere

Some customers noted that the location was clean, while others experienced issues with the dining area being closed or poorly managed.

Inconsistent Experience

Several customers mentioned that their experiences varied significantly, with some visits being satisfactory while others were disappointing.

Management Concerns

Multiple reviews pointed to a lack of effective management, with suggestions for better training and staffing.
  • AT
    Adrian Torres
    Nov 8, 2025
    1.0
    Worst taco bell of them all. When you order on the app and they dont have something, they wait to tell you after you can't cancel your order on the app and you have to go through customer service to try and get a refund for your order. Because This just happened it remains to be seen if I do really get my refund.
  • CA
    Ch Usama Ayub
    Oct 31, 2025
    1.0
    Taco full of burnt potatoes. Disgusting
  • JJ
    John
    Sep 20, 2025
    3.0
    I was SUPER EXCITED to hear Taco Bell brought back the “Chili Cheese Burrito” (aka - CHILITO). The Taco Bell itself was clean with quick service. However, the Chili Cheese Burrito itself SHRUNK in SIZE, yet DOUBLED in PRICE. I hope they keep it on the menu; but the burrito was a far cry from the ‘pictures’. They were flat as a pancake. Still tasty, but not the same quality or value. If TB is listening - please make them how you used too! I mean it’s only “chili & cheese”; how much does it honestly cost to make one that is actually Full of the filling?. Taco bell used to be “value”! Perhaps scale back on the “Marketing” investment and concentrate on the food quality.
  • RP
    Rabbani Panku
    Aug 11, 2025
    1.0
    I went there at 8pm. They said their dine in already closed. But in their website or taco bell app didn't mention anything like what time dine in close. In this location they close dine in whenever they want.
  • TZ
    T Zero
    Jul 31, 2025
    2.0
    One of the slowest & worst taco bells. I useally go the other ones in the area. Useally order though the app & pickup & it's ready by the time I get there. But sometimes I go to this one & at this one always, even if I ask for something small like a soft taco or 2. They ask you to pull around the front & they bring it out. & It's always burned & don't taste right. Mabe it's the freeway atmosphere idk.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell on weekdays?

The drive-through at Taco Bell is open from 9:00 AM to 3:00 AM Monday through Thursday, and until 4:00 AM on Friday.

Does this Taco Bell location offer online ordering?

Yes, you can order online or use the mobile app for pickup or delivery at this Taco Bell.