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Subway

4.0
(266 reviews)

Business Details

13556 Preston Road, Dallas, TX
75240, United States
(972) 701-0308
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Dallas Subway® Restaurant at 13556 Preston Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
13556 Preston Road, Dallas, TX
75240, United States

Hours

Reviews

4.0
266 reviews
5 stars
169
4 stars
30
3 stars
12
2 stars
12
1 star
43

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Customers consistently praised the staff for being friendly, welcoming, and attentive, with specific mentions of employees like Alicia, Antonia, and Heriberta.

Cleanliness

The restaurant is frequently noted for its cleanliness, including the dining area and bathrooms, contributing to a pleasant dining experience.

Food Quality

Many reviews highlighted the freshness and quality of the food, with customers expressing satisfaction with their sandwiches and ingredients.

Service Speed

Customers appreciated the quick service, noting that they rarely had to wait long for their orders, even during busy times.

Mixed Experiences

While most feedback was positive, there were a few negative experiences related to service, particularly involving one staff member's attitude, which affected some customers' overall satisfaction.
  • SO
    Shannon Odom
    Feb 19, 2026
    1.0
    I have ordered on the app the last 2 days from this store . The sandwiches were ready and made when I got there. The problem is the bread was undercooked both times. I did request toasted white bread 1 day and toasted Italian herbs and cheese today. Both times the bread was cold and doughy. Its not like it wasnt toasted long enough , but it wasnt cooked completely either day. This had nothing to do with requesting sauce on the sandwich. I have done thos at other Subways and the bread was not raw. the bread was not even brown on top. It was undercooked before my sandwich was made.
  • MC
    Miriam Caldwell
    Feb 10, 2026
    5.0
    I was craving Subway all day, and was finally able to stop by the 13556 Preston Rd location to fulfill my needs! Not only was the restaurant super clean, but the 2 women that were working at that time, were so friendly and very, very nice! Alicia and Antonia....GREAT JOB! SUPERB customer service! My sandwich...WHEW ❤️! Going to sleep now....
  • RW
    Ross Weir
    Feb 3, 2026
    5.0
    Friendly staff, fresh food, fast service! I absolutely recommend this Subway location on Preston Rd and Alpha Rd. This is my favorite Subway to visit. The staff are always smiling and often recognize their regular customers upon greeting them. I also think it is a non-corporate franchise location, and as such, the owners always do such a wonderful job with creating a welcoming atmosphere and providing delicious sandwiches.
  • SR
    Speak Random
    Jan 18, 2026
    5.0
    This is the only Subway I go to in the Addison area. They are always so nice and polite. The veggies are always fresh. Ohhhh I just love it here. Actually they are the worst don’t come (I love their quick service too 😫😫😫)
  • JB
    John Bartle
    Jan 15, 2026
    5.0
    I come here frequently and it's great. The staff are incredibly nice. The quality of the food is consistently good. It is well staffed so you never need to wait long. There is always plenty of parking whenever I go usually around lunch time 12PM. I recommend going to this Subway location.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 13556 Preston Road, Suite B, Dallas, TX 75240, USA.

What are the operating hours of the Subway on Preston Road?

The Subway is open daily from 9:00 AM to 10:00 PM. On December 24, it closes early at 4:00 PM, and it is closed on November 27 and December 25.

Brand Certified Facts from Subway

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Certified February 22, 2026Yext Knowledge Graph
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