Sonic Drive-In

3.6
1701 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Dallas, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2960 W. Wheatland Road for the ultimate SONIC experience!

Location

Sonic Drive-In
2960 W. Wheatland Road, Dallas, TX
75237, United States

Hours

Reviews

3.6
1,701 reviews
5 stars
660
4 stars
369
3 stars
250
2 stars
117
1 star
305

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, often exceeding 20 minutes, with some leaving without receiving their orders.

Food Quality

Many reviews mentioned cold or poorly prepared food, with specific complaints about items being old or not cooked properly.

Customer Service

Numerous customers experienced rude or unprofessional behavior from staff, leading to dissatisfaction with the service.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty cups and food items, contributing to a negative dining experience.

Management Issues

There were complaints about management's lack of responsiveness to customer concerns and poor handling of service issues.
  • WW
    Will
    Jan 4, 2026
    2.0
    Ordered here on the mobile app. Pulled up and checked in at the stall I was at. After a couple minutes a message popped up saying someone was on the way with my food. Jenae or something. 10 minutes goes by. Nobody comes out. I press the red button to ask someone. Another 5 minutes go by as it just says someone will be with you shortly. Nothing. Mind you there wasn't any other cars in the stalls, so it wasn't a busy time. I finally pull around to drive through and say I had a mobile order and checked in. They just told me to pull around to window asked my name and handed me my food, which was cold by that time. What the hell happened that they couldn't just bring my food out?
  • KM
    Karen Mendoza
    Jan 2, 2026
    1.0
    el peor sonic que ido dure 30 minutos en que contestaran en la ventanilla despues me sali de la linia nunca respondieron les able en ingles.les pedi en español y en ningina forma me respondieron me fui a la ventanita donde te parqueas y pides otros 15 minutos no contestaron yegaron aserme la orden porque por la bosina nunca respondieron yegaro. 15 minutso despues con la orden y para rematar toda mal me dieron algo que no pedi ai ya estaba arta es pesimo serviso ai no lo recomiendo
  • CH
    Chyna21 H
    Dec 28, 2025
    1.0
    Y’all be careful this place will shut down an hour early and every night their system is not working because they don’t wanna continue to work. They wanna go home and I don’t think it’s fair to the business. You’re supposed to close at a certain time and I’ve came here three times this week each time late at night when I’m off work they saying their system is down and I’ve came to realization their system is not down. They’re just lazy and don’t wanna work and they’re ready to go home. They’re cleaning up two hours before it’s time to go home It doesn’t make sense that I have to choose another restaurant all due to their employees negligence. I’m only posting this because I wanna save time for y’all that really wants to get something to eat late night
  • EL
    Elijah Lacayo
    Nov 24, 2025
    1.0
    uninviting atmosphere did not want to take our order an hour and a half before close
  • JB
    Johnny Brown
    Nov 9, 2025
    1.0
    They don’t where hair nets they let’s anybody talk today workers any type of way they talk about their workers in a Manager group chat we had roaches all in the ice running around. They said that they workers brought the roaches up there. They be reusing cups I never seen them clean with soap. It’s just water everything just get rinsed off. It be Hair and people food and when people complain, they say that they don’t care and they can go to another sonic