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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Dallas, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 11921 East Nw Highway for the ultimate SONIC experience!
Numerous customers reported issues with food quality, including overcooked items, spoiled ingredients, and incorrect orders.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.
Inconsistent Experience
Customer experiences varied significantly, with some praising friendly service and good food, while others reported frequent mistakes and dissatisfaction.
Management Concerns
Several reviews pointed to a need for better management and training, citing unprofessional behavior and lack of accountability among staff.
LM
Landon McCasland
Feb 9, 2026
1.0
Whoever is cooking the food here needs to be fired. How do you send out Onion rings that are burnt dark brown? And the burgers? Why they wet???? Sending out terrible food.
JG
Jessica Gibson
Jan 28, 2026
1.0
Just had an order delivered and I started to eat my oreo blast and it taste like spoiled sour milk I have been calling them to let them know and no one is answering. I hope they dont give anyone else this spoiled ice cream.
AH
Andres Hernandez
Jan 20, 2026
1.0
I was given a chili hotdog with a old frank it had a wierd taste and smell. This establishment needs some serious help at night.