Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Dallas, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3710 West Illinois Avenue for the ultimate SONIC experience!
Customers reported inconsistent food quality, with some enjoying fresh and hot meals while others received cold or poorly prepared items.
Customer Service
Service quality varied significantly; some customers praised friendly and efficient staff, while others experienced rudeness and long wait times.
Cleanliness
The cleanliness of the location was a concern, with reports of dirty bathrooms and unkempt dining areas.
Order Accuracy
There were multiple complaints about incorrect orders and issues with receiving requested condiments.
BA
Bryan Arzate
Feb 15, 2026
5.0
This has been one of the best Sonic locations I’ve gone too. Whoever the chef is knows exactly what they’re doing, the burgers and fries were on point. Furthermore, the customer service is wonderful. The worker that brought out my food, I believe her name was Kimberly, was so generous. It looks like she takes her job seriously. When I asked for ketchup she didn’t give an attitude or anything. She happily gave me ketchup and told me to enjoy my food. The managers sure are lucky to have such a wonderful team. If the same chef or Kimberly aren’t there the next time I come here, I’ll most likely not enjoy my experience here or come back again. Hope to see them here again!
AA
Angela
Feb 13, 2026
4.0
Thank you Sonic ! My hamburger was good. It's been about 2 years since I've been to Sonic. Thanks for letting me know what I've been missing 🍔🧋
GR
Gabriela Rivera
Feb 7, 2026
1.0
The most horrible sonic i have ever been to they fought with me for groovy sauce even though it was on my receipt. They tried to charge me for it and they took over 20 minutes to bring my food. My burger was burnt and my bun i asked for no lettuce and tomato and they still added that. I paid 89 cents for jalapeño and they put only put 2 my burger was so soggy and cold. when i received my food and it was so wet it made the bag rip .Don’t even come to this sonic i tried to call and tell them what happened they said no manager was available and hung up on me .
GG
Gabriel
Jan 22, 2026
5.0
Kind staff and the food is good
CG
Casandra Garcia
Jan 17, 2026
1.0
Not fresh and it was cold and we waiting a good 10 mins