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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Dallas, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 9609 Plano Rd for the ultimate SONIC experience!
Many customers reported long wait times for their orders, with some waiting over 20 minutes.
Customer Service
While some reviews praised friendly and polite staff, others highlighted unprofessional behavior and poor communication.
Order Accuracy
Several customers experienced issues with incorrect orders, missing items, or food quality.
Food Quality
Feedback on food quality was mixed, with some enjoying their meals while others received cold or poorly prepared items.
SS
Samantha Smith
Feb 9, 2026
1.0
Ordered through grub hub because I’m at work and couldn’t physically go myself. Ordered an all American combo, didn’t get my tots, ordered a study pretzel twist and didn’t get the curse to dip it in. Can we please pay attention!?
RC
Ryan C
Feb 7, 2026
5.0
Fast and polite service.
VP
Victor Perez
Jan 28, 2026
5.0
Just got a Sonic Blast which was very good but what left an impression was the customer service. The team member Alonzo was efficient and friendly! He's definitely an asset to this location.