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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Dallas, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 9613 Clark Road for the ultimate SONIC experience!
Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.
Food Issues
Customers frequently reported receiving cold or incorrect food, with some items described as low quality or spoiled.
Staff Attitude
Many reviews mentioned unprofessional behavior from staff, including rudeness and lack of attentiveness.
Management Concerns
Several customers expressed dissatisfaction with management, citing poor handling of staff and customer service issues.
Positive Experiences
A few customers noted improvements in service and food quality, praising specific staff members for their friendliness and efficiency.
RI
Ray Ingram II
Feb 19, 2026
1.0
They messed up my order by not putting the bacon on 4 of my burgers when I bought them back they through bacon and kept pushing now everything is cold this sucks
SJ
shawayla johnson
Feb 10, 2026
5.0
This location now serves Henderson's Chicken. (DeSoto, TX near Wintergreen)
NN
Nic
Feb 6, 2026
4.0
Seem like they were short staffed, but that’s OK. I didn’t wait terribly long. I was reading reviews about bad attitudes but the lady that gave me my food. Today was great and very sweet. Thumbs up to her.
JJ
Joshua Johnson
Jan 20, 2026
1.0
I’ve went to this location 3 times and the 1st time I went the lil girl was rude as hell and had an attitude. The last two time I tried to get breakfast and alter my food and the manager or whoever she is today 1/20/26 always got a smart ass mouth and attitude. This location is the worse I’ve ever been to
LJ
LaShondra Johnson
Jan 20, 2026
1.0
The manager " Candy" is very rude. Majority of the staff has bad attitudes. Its very uncalled for.