Papa Johns Pizza

3.2
262 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Dallas, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Dallas pizza for any occasion. Call us for pizza delivery in Dallas or stop by 4727 FRANKFORD RD for carryout to order the best pizza in Dallas, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
4727 FRANKFORD RD, Dallas, TX
75287, United States

Hours

Reviews

3.2
262 reviews
5 stars
113
4 stars
29
3 stars
16
2 stars
17
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Delivery Issues

Frequent complaints about late and cold deliveries, with some orders taking over an hour.

Food Quality

Several reviews mentioned subpar food quality, including cold pizzas, burnt crusts, and insufficient toppings.

Hygiene Concerns

Customers expressed concerns about hygiene practices among staff, particularly during the pandemic.
  • EV
    enmar vera
    Oct 16, 2025
    1.0
    Hay mala atención tratan mal al cliente
  • IM
    Isaac Martinez
    Jul 24, 2025
    1.0
    Our food came cold and late (30 minutes from the store to our door), the pepperoni and half jalapeño pizza didn’t have pepperoni on the whole pizza, and no apologies at all from the door dash driver (that we did not order through) for the delay. So disappointed.
  • CC
    Cha
    Jul 20, 2025
    1.0
    I had ordered my pizza on the phone I had ordered 14 inch cheddar fresh spinach, mushrooms, black olives, tomatoes, half sausage, pepperoni, half chicken and a garlic cup and pepperoni peppers when going to the location, the order was not correct the first time so I asked her to remake it again. The second time it was brought to me it was not correct. I called the store the next day I spoke to a manager, William. He said that he was going to remake my pizza and give me a partial refund. I told him thank you When I called to redeem that in the general manager, Michelle Goins made a statement that William was not supposed to say that to me and I am not going to get my remake of a pizza. The pizza was not correct the first two times it should’ve been correct the first time at the end of the day I just wanted my pizza unfortunately I’ve wasted time and gas And still I’m not received a pizza. I’ve called and made a complaint the way that the general manager spoke to me, was very disrespectful and inconsiderate when arriving to the store I said you hung up the phone in my face she said yes proudly
  • LK
    Lady Shonda G. Kates
    Jun 7, 2025
    4.0
    Great, Philly. Steak & cheese quesadillas.
  • DJ
    Derrick Johnson
    Jun 20, 2021
    1.0
    Worst place ever walk in I’m standing there in this guy with dreads is just looking at me not seeing anything. I’m getting ready to ask for help and then this other guy come around the corner is like are you here to pick up and I said no I’m here to place an order and then he said well we’re gonna close early tonight so we’re not taking no more orders but the time to close is 12 AM I don’t understand when I get it from I will not be coming back

Frequently Asked Questions About Papa Johns Pizza

What are Papa Johns Pizza Dallas's hours for delivery service?

Delivery service is available Monday through Thursday and Sunday from 10:00 AM to 12:00 AM, and on Friday and Saturday from 10:00 AM to 1:00 AM.

Can I order pizza for takeout at Papa Johns Pizza Dallas, and what are the takeout hours?

Yes, takeout service is available daily from 10:00 AM to 10:00 PM.