McDonald's

3.4
1729 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7233 John W Carpenter Freeway, Dallas, TX
75247, United States

Hours

Reviews

3.4
1,729 reviews
5 stars
650
4 stars
288
3 stars
272
2 stars
123
1 star
396

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Food Quality

Customers reported inconsistent food quality, with complaints about cold or poorly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in restrooms and dining areas.

Staffing Issues

Many customers noted that the location was often understaffed, leading to long wait times and poor service.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted good experiences with food and service.
  • CJ
    Ctina D J
    3 days ago
    1.0
    My husband has been trying to get a replacement for a month now at this location. Not only did the store disrespected the first time by refusing to refund him when their boss offered a replacement they couldn’t even follow up with doing that. I can see why this location is negatively reviewed. Do better
  • MM
    Music
    3 days ago
    1.0
    Awful store one of my coworkers gave me a ride to work the other day and he stopped here because they messed up a previous order of his when we went. The lady at the window was extremely disrespectful to him and close the window in his face while he was trying to show her an email from her manager. I added the email on the receipt. Seems like they’re just ignoring him instead of Making things right so I’m leaving this Review. If I could give a star rating for the employees, I’d give a -5
  • KD
    Kyle drew
    3 days ago
    3.0
    Update, plan on removing this Monday as I was contacted. I’ll change it once it’s fixed. Also updated to three stars Worst experience I’ve ever had at a McDonald’s. I used my points for an order , they didn’t have what I ordered then offered something 1 third of the price. The next day I sent a complaint and they offered to replace it with two of my original order. When I went for my replacement the manager on duty told me “no we don’t do that” then refused to even read my email. Now Mike Austin is not responding to my email about righting the situation. Also they don’t answer the phone number listed. I wouldn’t care this much but the staff here is extremely disrespectful. Guess I’ll be going to twitter, Instagram and Facebook because you can’t get ahold of anyone who cares about customers and their experience. If I was actually helped I’d remove my review but doesn’t look like that’s gonna happen.Don’t worry I added proof…
  • CD
    CHRISTINA DAVIS
    6 days ago
    1.0
    The rudest person who came up didn't say hello. Just said seven dollar. Ronald J is what I was told his name was
  • CI
    cesar ibarra
    Dec 17, 2025
    1.0
    DO NOT I REPEAT DO NOT COME TO THIS LOCATION THEIR COFFEE TASTE LIKE WATER. IF YOU ARE A COFFEE DRINKER, YOU WOULD NOT LIKE THIS COFFEE HERE IT TASTE LIKE HOT WATER. IT ACTUALLY TASTE LIKE MY CUP LIKE HOT WATER AND CUP IS WHAT IT TASTE LIKE IT’S SO DISGUSTING.I GAVE THEM ANOTHER CHANCE TODAY AND THEY DID IT AGAIN !!! ITS CLEAR IT WILL NEVER CHANGE THEIR COFFEE IS JUST DISGUISTING

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on John W Carpenter Freeway in Dallas?

McDonald's on 7233 John W Carpenter Freeway in Dallas operates 24 hours a day, every day of the week.

Is the McDonald's at 7233 John W Carpenter Freeway open for drive-thru service all day?

Yes, the drive-thru service is available 24/7 at this McDonald's location.