McDonald's

3.4
2709 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8333 S Lancaster Rd, Dallas, TX
75241, United States

Hours

Reviews

3.4
2,709 reviews
5 stars
969
4 stars
532
3 stars
450
2 stars
224
1 star
534

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including cold meals, spoiled items, and incorrect orders.

Cleanliness

Some customers noted cleanliness issues in the restaurant, including dirty floors and unsanitary conditions.

Customer Experience

While some customers praised friendly staff and good service, many others expressed frustration with the overall experience, citing unprofessional behavior and lack of attention.

Operational Hours

Several reviews mentioned inconsistencies with advertised 24-hour service, with customers finding the location closed during expected hours.
  • CG
    Cedric Green
    Nov 10, 2025
    4.0
    Me and my grandkids we enjoyed ourselves
  • GD
    George Davis
    Nov 3, 2025
    5.0
    The greatest of alltimes
  • JA
    Jenny Avila
    Nov 3, 2025
    5.0
    They always move fast i love it
  • JR
    Joseph Rushing
    Nov 3, 2025
    3.0
    There Tea is always spoiled, there is nothing worse then wanting some sweet tea and getting a cup full of spoiled, nasty tasting tea . . If you didn't know brewed tea can spoil or sour over time if it is not refrigerated. I go to McDonald's because they always had good tea . Most other places it's a toss up it may be good , or it may be bad. But McDonald's always had good tea ,except this one I got spoiled tea 4 time in a row. Do Not get tea here...
  • JP
    Jonathan Perkins
    Oct 4, 2025
    2.0
    I get your short staffed, but closing the lobby while your app still takes counter and table service mobile orders is unacceptable. Especially when I’m then told I have to go through drive through. At this point I just wanted a refund. They told me to cancel on the app, I tried but they already started the order because I was already there. They then told me I had to ask for a refund on the app, but the app specifically says otherwise. Last time I’ll order from this McDonalds at night. Edit: returned the next day for a refund, in the end it was easier for them to just remake the food.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Is drive-thru service available at this McDonald's?

Yes, the drive-thru is open 24/7 at this location.