McDonald's

3.6
1715 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3520 Storey Ln, Dallas, TX
75220, United States

Hours

Reviews

3.6
1,715 reviews
5 stars
731
4 stars
300
3 stars
231
2 stars
113
1 star
340

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted rude and dismissive behavior from staff, including managers, leading to a negative customer experience.

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail.

Cleanliness

Some customers noted unsanitary conditions and poor management of the dining area, affecting their overall impression.

Speed of Service

Several reviews mentioned slow service times, particularly during busy hours, contributing to customer frustration.

Food Quality

While some customers enjoyed the food, others complained about cold or poorly prepared items, suggesting inconsistency in food quality.
  • MG
    Mike Green
    5 days ago
    5.0
    Good food at an affordable price
  • DC
    Daniel C
    Nov 18, 2025
    1.0
    This place is terrible. The manager's customer service is awful. I wanted an apple pie, paid for it, and when they brought it,ohh surprise!, they didn't have it. If they don't have it, they should tell you before you pay, not when you're already expecting it. The same thing has happened to me many times, and it's exhausting. Then the manager proceeds to tell us not to go back to the store because of a mistake that was theirs. This only reflects the poor management of the store.
  • AS
    Amber Sparks
    Nov 9, 2025
    1.0
    Avoid this location at all costs , order is always wrong or missing items and they never answer the phone when you try to call to get your issue taken care of . This locations sucks! And you can’t contact corporate because it isn’t on McDonald’s website at all . Poor job McDonald’s ! Def lower your expectations and standards if you are wanting subpar fast food
  • TA
    Ttenegi Acevedo
    Oct 25, 2025
    5.0
    Nunca supe el nombre del empleado pero por la hr supongo lo pueden identificar . Tenia un jacket rojo súmente amable servicial cortés y empatizo con todo la orden fue la 63 el 10/25:2025 alas 7:57. Mc Donald necesita más empleado así
  • CG
    Celene Guadalupe
    Oct 9, 2025
    4.0
    Es muy pequeño el lugar Me tocó esperar a que se desocupe una mesa, pero la atención fue buena.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 3520 Storey Ln, Dallas?

Delivery is available Monday to Thursday from 5:00 AM to 11:59 PM, Friday and Saturday from 5:00 AM to 12:59 AM, and Sunday from 6:00 AM to 11:59 PM.

When is the drive-through open at this McDonald's location?

The drive-through is open Monday to Thursday from 5:00 AM to midnight, Friday and Saturday from 5:00 AM to 1:00 AM, and Sunday from 6:00 AM to midnight.