McDonald's

3.6
1543 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2551 Gus Thomasson Rd, Dallas, TX
75228, United States

Hours

Reviews

3.6
1,543 reviews
5 stars
636
4 stars
298
3 stars
220
2 stars
93
1 star
296

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude employees, incorrect orders, and lack of assistance from management.

Food Consistency

Customers frequently reported issues with food quality, such as stale or improperly cooked items, and missing components from their orders.

Cleanliness

While some customers praised the cleanliness of the dining area, others noted that the bathrooms and kitchen were often dirty.

Speed of Service

Many reviews mentioned long wait times for food, especially during drive-thru orders, with some customers expressing frustration over being asked to park for their orders.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff, fresh food, and enjoyable dining experiences, particularly for families.
  • SS
    Susan Scott
    Dec 26, 2025
    5.0
    They have updated this McDonald’s and it is great!!!
  • AR
    andariego revelde
    Dec 25, 2025
    1.0
    No me gusta solo compro cafe todos los dias jaja si es exelente lugar mas las morras que cobran toenen muy Buena attitude
  • JK
    Jonathon Keilman
    Dec 18, 2025
    1.0
    Well wating on food i ordered through uber eats they didnt have the frappe machine was down for cleaning. Review is subject to change once i get my food depending on if my food is fresh or sat out waiting for the machine to be cleaned. When you have a frappe machine down for cleaning mark it as unavaible online common sense. So if my food is not right and fresh it. Will be a reminder stay clear of this location. With understandment things happen it doesnt take much to mark as unavailable if you know you are going to be cleaning the machine. God bless
  • NV
    Nicole Vampyre
    Dec 5, 2025
    1.0
    No one is ever here when I come by , they always claim they're shifting to breakfast menu or there's nobody there even though there's cars in the parking lot , I don't understand and they always forget my sauces or they forget my fries or some kind of item
  • CA
    Claudia Abd
    Nov 26, 2025
    1.0
    Rude employees at night time. Got our order and notice our fries were ice cold. Went back and employee working drive through didnt even apologize or even say a single word after handing us our food again. Probably will avoid this location at night from now on 11/25

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours from Monday to Thursday and on Saturday and Sunday. On Friday, it opens from 00:00 to 23:59.

Is there a drive-thru service available and what are its hours?

Yes, the McDonald's has a drive-thru service that operates 24 hours every day of the week.