Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,561 reviews
5 stars
642
4 stars
275
3 stars
222
2 stars
94
1 star
328
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional staff, with many experiences highlighting long wait times and incorrect orders.
Food Temperature
Several reviews mentioned that food was often served cold or stale, with complaints about the quality of fries and burgers.
Operational Issues
Customers frequently noted that the location was not truly open 24 hours as advertised, with issues related to mobile orders and staff availability.
Cleanliness
Some customers pointed out cleanliness issues, particularly in restrooms and dining areas.
Positive Experiences
Despite the negative feedback, there were a few positive mentions of friendly staff and good food quality during certain visits.
- MSMarcelo SalamancaJan 3, 20261.0Very poor service. Every time you ask for mayonnaise, they deny it. Today, I dealt with a manager who said her name was Fany. I hope the owner or partners can check the security cameras. When I asked for ketchup and mayonnaise, they passed the buck between her and the man who was serving me, and they said they didn't have any. When I told them they always deny me the mayonnaise, they said the sauce wasn't included. I think they need to learn a little about the history of the restaurant where they work. The time and date I was there, in case they want to check the cameras, was Friday, December 2, 2026, between 11:20 PM and 11:45 PM. Muy mal servicio siempre que pides mayonesa te la niegan hoy me toco una manager que dijo llamarce Fany, ella dijo que se llamaba asi. Espero que el dueño socios puedan checar las camaras cuando pedi ketchup y mayonesa se pasaron la bola entre ella y el señor que me atendia y dijeron que no tenian y cuando les dije que siempre me la megaban dijeron que la salsa no se cobraba creo les falta saber un poco de historia de el restaurante para el que trabajan. La hora y dia en que estuve por si quieren ver la camara es viernes 2 de diciembre 2026 entre 11:20pm a 11:45pm
- DEDenise EsparzaDec 27, 20255.0Dined in, food was what was expected and the service was great.
- TZTabitha ZookDec 25, 20251.0We ordered on the app and was supposed to be delivered, waited 3 hours! For the order to be cancelled, no one answers the phone there either. Do not order from here
- JEJuan EizagaDec 14, 20251.0Muy mala experiencia estoy teniendo falta de personal, falta de responsabilidad no tienen este personal
- ASAshley ShinaultDec 6, 20251.0This McDonalds has the RUDEST employees ever! They talk to you crazy I don’t appreciate the service here at all! I come through the drive through and the guys taking the orders are ALWAYS rude, one yelled at me today bc he didn’t catch what I said,!
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 14770 Preston Rd, Dallas, TX?
McDonald's at 14770 Preston Rd, Dallas, TX is open 24 hours a day, seven days a week.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location offers drive-thru service 24/7.
Is delivery available from the McDonald's at 14770 Preston Rd?
Yes, delivery is available 24/7 and can be ordered online or through the McDonald's App.
What services does this McDonald's offer for pickup and delivery?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment options are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I find the menu for this McDonald's location?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html
Are there other fast food options near McDonald's at 14770 Preston Rd?
Yes, nearby fast food options include Torchy's Tacos, Pizza Hut, Boston Market, and Dave's Hot Chicken.
Can I grab coffee near this McDonald's?
Yes, there is a Starbucks nearby where you can enjoy coffee before or after your visit to McDonald's.
What other services are available near McDonald's at this location for beauty and personal care?
Nearby beauty and personal care options include DHairBoutique for hair services, ST Nails & Spa, and Planet Tan for tanning and skin care.
Where can I find nearby banking services around McDonald's at Preston Rd?
Banks near McDonald's include PNC and BBVA Bank, which offer various financial and ATM services.