Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,299 reviews
5 stars
842
4 stars
333
3 stars
332
2 stars
193
1 star
599
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, particularly during night shifts, with reports of rudeness and unprofessional behavior from staff.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong charges, leading to frustration and dissatisfaction.
Wait Times
Customers frequently complained about long wait times, both in the drive-thru and for dine-in orders, with some reporting waits of over 30 minutes.
Food Freshness
While some customers praised the freshness of the food, others reported receiving cold or stale items, indicating inconsistency in food quality.
Management Issues
Several reviews pointed to poor management practices, including unprofessional behavior from managers and a lack of effective training for staff.
- KWKeith Whaley5 days ago1.0The kiosk were not user friendly, no assistance for the vision impaired. I ordered and payed for food. I never received food.
- JAJesus ArriagaNov 11, 20251.0Place online order waited over 20 minutes for them to say that my order would take another 10 minutes to later find out that they said it was already picked up when they were the ones who gave me the receipt and told me to wait.
- ABAvelina BlancoNov 6, 20251.0Muy pésimo servicio todas bien mal encaradas se tardan muchísimo y no te dan tu orden bien te dan otra cosa vas les dices y te dejan ahí como si estuvieras limosneando tienes que pararte porque no te dan la orden! muy bonito por fuera y también por dentro pero el personal nadie tiene buenos modales párese que las tienen obligados a estar ahí muy mal
- XXxverzxiOct 28, 20251.0absolutely terrible service at night the morning crew is okay but afternoon and late night god are they terrible slow and rude needs better management for anything after 3pm they are absolutely horrible at their jobs i do not recommend it at going unless you have a hour to spare or want to kill time
- SDStrawberry DatbrattOct 19, 20251.0I am requesting IMMEDIATE termination of the whole night shift or I will proceed with a lawsuit I have a clear video of racism that occurred. Why are they closing the lobby at 8pm on a Sunday?? BUTTT taking friends ( who claim to be off the clock ) orders over my one year old?! Yall are a JOKEEEE and this will not be the end!
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 1415 E Illinois, Dallas, TX?
McDonald's is open 24 hours a day, 7 days a week, including delivery and drive-thru services.
Does this McDonald's location offer drive-thru service?
Yes, McDonald's at this location offers drive-thru service 24/7.
Can I order delivery or curbside pickup from this McDonald's?
Yes, this McDonald's offers delivery, same-day delivery, curbside pickup, and no-contact delivery services.
Which payment methods are accepted at McDonald’s Dallas on E Illinois?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa at this location.
Where can I download the McDonald's app to place orders?
You can download the McDonald's app from the Apple App Store or Google Play Store to order conveniently.
Does this McDonald's location have WiFi available for customers?
Yes, free WiFi is available at this McDonald's location.
What nearby gas stations can I visit before or after dining at McDonald's?
Nearby gas stations include Exxon, 7-Eleven, Texaco Station Dallas, and Conoco, which can be convenient for refueling during your visit.
Are there other dining options near this McDonald's in Dallas, TX?
Yes, you can explore nearby restaurants such as Seafood Connection, 214 Corn Station, Record's Barbecue, and Audrey's Treats & Eats for different dining experiences.
What nearby convenience stores are close to McDonald's at 1415 E Illinois?
7-Eleven is a nearby convenience store where you can grab snacks or drinks before or after visiting McDonald's.
Are there community or religious centers near the McDonald's location?
Yes, nearby churches and religious organizations include Lighthouse Church of God in Christ, Intentional Life Church Ministry Center, Narrow Way Holiness Church, and The Gathering Hub.