McDonald's

3.7
1197 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11217 Garland Rd, Dallas, TX
75218, United States

Hours

Reviews

3.7
1,186 reviews
5 stars
522
4 stars
227
3 stars
159
2 stars
65
1 star
213

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Several reviews mentioned cold food, incorrect orders, and unsatisfactory meal preparation.

Cleanliness

Customers expressed concerns about the cleanliness of the restaurant, including dirty tables and bathrooms.

Staff Friendliness

While some customers praised friendly staff, many others reported negative interactions with employees.

Drive-Thru Experience

The drive-thru service received mixed feedback, with some praising speed while others reported issues with orders and service.
  • LT
    Laurys Sweet treats
    2 days ago
    1.0
    If i could give it zero stars i would! This is my experience that has brought me to write this bad experience review 1st there was an issue with the kiosk screen freezing which the manager which I assume it was due to her not wearing a crew members shirt stated that it was my fault.I ordered on the next one and proceeded to pay cash at the counter cashier guy was faily friendly his name was "giovanni" I heard the other employees/managers calling his name to do basically everything. Which in my prospective it's unfair to him. I proceeded to sit down my mom on a cushioned bench from her wheelchair the manager came in screamed saying our order was being called out, they were calling out order 113 my order was 114, ok I went to wait on the counter my mom stayed sitted on the playground area waiting for me the manager once again came in and screamed at my mom that the order was being called out again it was order 113 not mine. I don't se it respectful for the screamed/high toned to had occurred. I come back with my order my little sisters happy meal 6 piece nuggets was missing the nuggets I proceeded to go and get the nuggets and change the apple slices for extra kids fries which I had put it on the kiosk and it didn't ringed it up as so. The cherry on top as it's said was the manager rolling her eyes at me a paying loyal customer. I scanned her shirt for a name tag None was visible. This happened after I placed my order at 2:40 pm Saturday 11/22/2025. I had stopped coming to this location due to a younger girl employee previously had given us an attitude. I decided to gi e it another try in hopes of a better service and attitude and this happened. I just wonder how they treat other customers with disabilities.
  • AS
    Adriana Solis
    Nov 7, 2025
    1.0
    Sorry but this location it’s poor of costumer service I place my order on kiosks and put to dinner in !!! No body call my name or table number also my food has been in front counter for about 20 minutes I don’t understand what’s the point to use table numbers or kiosks if the employees they don’t even call the number or care costumers!!!!! I just express my experience at this location
  • CC
    CamrynMariEdits
    Oct 5, 2025
    1.0
    Went through the drive thru and ordered a spicy mcchicken meal deal … guess what they forgot . MY MCCHICKEN . And I’ve called repeatedly and they will not pick up .
  • JL
    Joseannys Landaeta
    Sep 14, 2025
    1.0
    Mal servicio uno pide comida para llevar y ahorrar la fila y las señoras solo están chismeando y no le pasan el pedido
  • DQ
    Dj quagmire
    Sep 4, 2025
    1.0
    Terrible service went to the drive thru and turned off the mic was the only person in line wth did I get someone else's order that was inside the restaurant then they wanted me to pay for the persons meal 😐

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 11217 Garland Rd, Dallas, TX?

This McDonald's is open 24 hours a day, 7 days a week.

Is the drive-thru at this McDonald's open all day?

Yes, the drive-thru operates 24/7.