Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.
Order Accuracy
Many customers reported issues with incorrect orders and poor handling of complaints regarding their orders.
Speed of Service
While some customers praised the speed of service, others experienced long wait times and delays, contradicting the brand's 'freaky fast' promise.
Food Quality
Several reviews indicated a decline in food quality, with complaints about poorly made sandwiches and missing ingredients.
Cleanliness
Customers expressed concerns about the cleanliness of the store, particularly the entrance and food preparation areas.