Jimmy John's

3.6
148 reviews

About

Sandwich Restaurant

Location

Jimmy John's
18152 Preston Rd, Dallas, TX
75252, United States

Hours

Reviews

3.6
148 reviews
5 stars
69
4 stars
26
3 stars
11
2 stars
8
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders and poor handling of complaints regarding their orders.

Speed of Service

While some customers praised the speed of service, others experienced long wait times and delays, contradicting the brand's 'freaky fast' promise.

Food Quality

Several reviews indicated a decline in food quality, with complaints about poorly made sandwiches and missing ingredients.

Cleanliness

Customers expressed concerns about the cleanliness of the store, particularly the entrance and food preparation areas.
  • AA
    Alexis
    Nov 2, 2025
    1.0
    This location has to have the rudest employee I’ve ever interacted with. The guy at the cashier today 11/2/25 @ around 2pm had the rudest disposition. I could hardly say my order before he would cut me off and say the total, didn’t allow me to make modifications, order a drink, or chips. Then shockingly he got my order completely wrong…like literally an entirely different sandwich than I ordered. He had the audacity to say he asked me to verify…no he didn’t. He was in an awful mood, was throwing stuff, and seems like he hates his job and wants anyone who walks in the location to know he doesn’t want you there. I had an order for 6 people, I grabbed the one sandwich (which was still wrong the second time around) and ordered at subway instead. Just stay far away - people like this just ruin your day!
  • NN
    Nichole
    Oct 18, 2025
    1.0
    The staff working were rude, and passive aggressive to me the entire time I was there. When I walked in the staff did not approach me to take my order even though they were not doing tasks at the moment. After I placed my order the staff continued to stare at me with dirty looks. Zero stars for the staff. The man making my sandwich also slammed it down when telling me the order was ready.
  • LL
    Lindsey Lillard
    Oct 15, 2025
    5.0
    Ryan was wonderful! He is a one man show here tonight and he was knocking these sandwiches out left and right. He even got my catering order out a little early for me after I had mistakenly put it in for to late of a time. Definitely will come back again!
  • JK
    janeal kitchens
    Oct 2, 2025
    5.0
    Love this sandwich shop. Always good.
  • JM
    Jeff Mussro
    Sep 20, 2025
    1.0
    I ended up not ordering here. I walked up to the door to go in and the front door, the glass and entrance was filthy. I had to assume the lack of care extended to the food area. So, I drove to another location. First impressions are critical, and, the front doors are also the last impression.