Jimmy John's

3.0
299 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4201 Gaston Ave, Dallas, TX
75246, United States

Hours

Reviews

3.0
299 reviews
5 stars
106
4 stars
36
3 stars
20
2 stars
18
1 star
119

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.

Food Quality

Several reviews mentioned stale or poorly made sandwiches, with complaints about insufficient ingredients and hard bread.

Delivery Problems

Many customers experienced significant delays in delivery, with some orders being canceled without notification.

Staff Attitude

Feedback indicated that some employees displayed unprofessional behavior, including rudeness and lack of urgency.

Management Concerns

Customers suggested that better leadership and management are needed to improve overall service and operations.
  • CW
    Chavid Winberg
    Oct 5, 2025
    3.0
    They took my order but then closed so when I got my food it was the next Tuesday. I mean they remade my order which was pretty good and all. Not a late night place.
  • KC
    Kelsey Cagle
    Sep 21, 2025
    1.0
    This location is trash. They don’t answer the phone. They don’t complete orders. My orders keep getting cancelled after about 5 Uber drivers show up and then leave. Trash.
  • BE
    Bridget Egan
    Aug 10, 2025
    1.0
    Placed an electronic order and this location still managed to mess it up. This is probably the third time this has happened at this location. The sliced bread is not cooked all the way through, the raw dough is evident. They also gave me the butt of the bread or not a full slice idk what it is exactly - not okay. Going in person? Be prepared to wait because there is no sense of urgency here. My favorite is when the workers don’t change out their gloves - touching the food then touching the register screen then returning back to touching the food. Over it. Will be going to a new location going forward.
  • CM
    Christopher M. McCoy
    Sep 6, 2017
    5.0
    The food is good and they don't make it until it's ordered