Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Dallas,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,713 reviews
5 stars
957
4 stars
329
3 stars
171
2 stars
75
1 star
181
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, while others reported rude service and long wait times.
Food Quality
The food received mixed reviews; some found it delicious and well-prepared, while others complained about dry chicken and incorrect orders.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty dining areas and bathrooms.
Order Accuracy
Numerous customers experienced problems with incorrect orders, suggesting a need for improved attention to detail.
Value for Money
Some customers felt the prices were high for the portion sizes and quality, while others appreciated the value.
- SSSonnyOct 23, 20255.0Incredibly delicious! Great staff! The girl at the drive thru window saw my dog in the back of my car and packed a few pieces of chicken breast in my bag, So sweet!! Will continue to return!!!
- JJJustin JOct 14, 20255.0Vanessa was amazing very nice and helpful!!!!
- DFDavid FeltonSep 27, 20251.0Chicken was dry and crispy rice and beans was cold rice with scorched, dry, etc.
- BFBeing FairSep 22, 20255.0Excellent wonderful customer service here I visited September 22nd 2025,,, the drive-thru lady was very nice, informative, and so kind,,,, she gave me that southern hospitality vibe that I really haven't seen in a while....One of Dallas most convenient locations, this is definitely a excellent choice. I would like to point out, I like how the crunchy tacos meat was chosen well,,, there weren't any gristle or bone pieces fragments,,, these ladies and gentlemen work very hard at their job as it's not just dropping items in a fryer,,,, the freshness in the food reflects the love and care in the staff and the establishment. Thank you again for another wonderful experience. The ava tacos are sooooo good and the avocado 🥑 was very fresh and perfectly ripe.
- ECEmily CloughSep 21, 20252.0I have a hard time giving a negative review because the food was good and the service friendly but I did get the wrong quesadilla and taco I ordered and the side chips of the comb I got was left out. Everything was right on the screen when ordering so I didn't check before leaving.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Dallas, TX?
El Pollo Loco in Dallas, TX is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco in Dallas offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
What are the payment options accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Can I order El Pollo Loco food online or via an app?
Yes, you can order online through their menu website or via the El Pollo Loco app available on the App Store.
Does El Pollo Loco offer catering services?
Yes, catering services are available at El Pollo Loco to accommodate your events.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Where is El Pollo Loco located in Dallas?
El Pollo Loco is located at 9425 Forest Ln, Dallas, TX 75243.
What are some nearby fast food restaurants to El Pollo Loco?
Nearby fast food options include McDonald's, A&W Restaurant, Long John Silver's, Taco Bell, KFC, Golden Chick, Church’s Texas Chicken, and Subway. You can explore these for different food choices before or after your visit.
Are there financial services near El Pollo Loco where I can do money transfers or cash checks?
Yes, nearby financial services include Ria Money Transfer - PLS Check Cashers, PLS Loan Store, PLS Check Cashers, Coinme (currency exchange), and ACE Cash Express. These can be convenient if you need financial services while visiting the area.
What other amenities can I find near El Pollo Loco?
Nearby amenities include a Chevron gas station for fueling, beauty salons like Abi Hair Braiding and Ebano by Merlin for salon services, and Watermark Urgent Care for medical needs. These options can be useful when planning your visit to the area.