Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Dallas,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,720 reviews
5 stars
964
4 stars
328
3 stars
171
2 stars
75
1 star
182
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the delicious and well-seasoned chicken, but some reported issues with dryness and incorrect orders.
Service Issues
Many reviews highlighted poor customer service, including incorrect orders, rude staff, and slow service.
Cleanliness
Several customers noted cleanliness issues in the dining area and bathrooms, with some reporting unsanitary conditions.
Positive Staff Interactions
Despite service issues, many customers appreciated friendly and helpful staff members.
- CHCristina Hurtado5 days ago5.0Excelente servicio y rica comida
- SNShane NeherDec 20, 20255.0Stop going to Chipotle. I recently started eating here. The quality of the chicken and ingredients seem better and the burritos aren't filled with just fillers like rice and beans.
- HSHector Martinez SanchezDec 14, 20251.0I’m giving this one star purely because of the tortillas. At the original Pollo Loco, they are generous, but here, you get just three meager tortillas for an entire chicken. Considering tortillas are a very cheap and fundamental component of this kind of meal, the scarcity is genuinely frustrating.
- RWRob WilliamsDec 6, 20255.0Excellent food, staff recommendations , and super clean kitchen! Highly recommend!
- PKPaul KonradDec 5, 20255.0Wow, first time at the newer location and I loved it. They have a great variety of chicken options and all of it is good. We had a big group and it worked out very well. Thanks
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Dallas, TX?
El Pollo Loco in Dallas, TX is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco in Dallas offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
What are the payment options accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Can I order El Pollo Loco food online or via an app?
Yes, you can order online through their menu website or via the El Pollo Loco app available on the App Store.
Does El Pollo Loco offer catering services?
Yes, catering services are available at El Pollo Loco to accommodate your events.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Where is El Pollo Loco located in Dallas?
El Pollo Loco is located at 9425 Forest Ln, Dallas, TX 75243.
What are some nearby fast food restaurants to El Pollo Loco?
Nearby fast food options include McDonald's, A&W Restaurant, Long John Silver's, Taco Bell, KFC, Golden Chick, Church’s Texas Chicken, and Subway. You can explore these for different food choices before or after your visit.
Are there financial services near El Pollo Loco where I can do money transfers or cash checks?
Yes, nearby financial services include Ria Money Transfer - PLS Check Cashers, PLS Loan Store, PLS Check Cashers, Coinme (currency exchange), and ACE Cash Express. These can be convenient if you need financial services while visiting the area.
What other amenities can I find near El Pollo Loco?
Nearby amenities include a Chevron gas station for fueling, beauty salons like Abi Hair Braiding and Ebano by Merlin for salon services, and Watermark Urgent Care for medical needs. These options can be useful when planning your visit to the area.