Brand Certified
El Pollo Loco
4.1(1739 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
9425 Forest Ln, Dallas, TX
75243, United States
Certified by El Pollo Loco • Feb 22, 2026
(214) 575-5533
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/tx/dallas/9425-forest-ln
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Dallas,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
4.1
1,739 reviews
5 stars
979
4 stars
328
3 stars
172
2 stars
78
1 star
182
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and unprofessionalism.
Food Quality
Food quality is inconsistent; while many enjoy the chicken and sides, others report issues with dryness and incorrect orders.
Cleanliness
Several reviews mention cleanliness issues, including dirty dining areas and unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect orders and missing items, especially in drive-thru and delivery.
Value for Money
Customers express concerns about portion sizes and pricing, feeling that the value does not always match the cost.
- FDFrank Dealmonte3 days ago5.0El servicio siempre es rápido y con una sonrisa. Esther es genial y siempre está dispuesta ayudar . Les recomiendo mucho este lugar , mi familia quedó encantada, pollito a la parrilla
- LLluisrks90Feb 20, 20265.0The grilled chicken is super juicy delicious. ainalways go with the 8pc and the 2 sides. Portions are big, prices are good, and it’s quick. Best fast Mexican chicken around. Highly recommend!!
- MPMario PergerFeb 4, 20263.0Not naming names but one of the cashiers that works the front is probably the slowest person I have ever encountered! I Don't even know how they have a job at this location still after months , takes 5 minutes just to throw some spoons in the to go bag and you will need to repeat your order over and over again at the register. I'm not even sure how this person made it through life at this point. Food is usually ok sometimes spicy chicken for no reason the el pollo in richardson is wayyy better
- TSTonya StouteFeb 1, 20265.0I love el pollo loco being from California went all the time ! when I first seen one here I almost broke my neck !U turn ! always a treat I see menu has changed but I still love it !!!
- LBleeshell blakemoreJan 26, 20262.0I picked up the food for delivery, get inside walk up to the counter, guy ask me a question once at the counter I reply with lm picking up for blah blah blah, he turns around and grabs the food, hands me the order and then says to confirm the order on my phone that I have th3 delivery order, I wanted to tell him look dude I don't eat this crap that y'all are so called cooking done, I felt like he said that bc I'm a certain color, look sir it doesn't mean you have to stereotype us, bc I don't do those things like get the order and eat it myself like other delivery drivers do when they come to pick up the order, i would never eat anything from out of there, I don't even like the way it smells on the inside of the restaurant and even if I did I still wouldn't eat that crap cause is not good like y'all trying to make it seem lol 😂😂😂
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Dallas, TX?
El Pollo Loco in Dallas, TX is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco in Dallas offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
What are the payment options accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Can I order El Pollo Loco food online or via an app?
Yes, you can order online through their menu website or via the El Pollo Loco app available on the App Store.
Does El Pollo Loco offer catering services?
Yes, catering services are available at El Pollo Loco to accommodate your events.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Where is El Pollo Loco located in Dallas?
El Pollo Loco is located at 9425 Forest Ln, Dallas, TX 75243.
What are some nearby fast food restaurants to El Pollo Loco?
Nearby fast food options include McDonald's, A&W Restaurant, Long John Silver's, Taco Bell, KFC, Golden Chick, Church’s Texas Chicken, and Subway. You can explore these for different food choices before or after your visit.
Are there financial services near El Pollo Loco where I can do money transfers or cash checks?
Yes, nearby financial services include Ria Money Transfer - PLS Check Cashers, PLS Loan Store, PLS Check Cashers, Coinme (currency exchange), and ACE Cash Express. These can be convenient if you need financial services while visiting the area.
What other amenities can I find near El Pollo Loco?
Nearby amenities include a Chevron gas station for fueling, beauty salons like Abi Hair Braiding and Ebano by Merlin for salon services, and Watermark Urgent Care for medical needs. These options can be useful when planning your visit to the area.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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