El Pollo Loco

4.1
1713 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Dallas,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
9425 Forest Ln, Dallas, TX
75243, United States

Hours

Reviews

4.1
1,713 reviews
5 stars
957
4 stars
329
3 stars
171
2 stars
75
1 star
181

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, while others reported rude service and long wait times.

Food Quality

The food received mixed reviews; some found it delicious and well-prepared, while others complained about dry chicken and incorrect orders.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty dining areas and bathrooms.

Order Accuracy

Numerous customers experienced problems with incorrect orders, suggesting a need for improved attention to detail.

Value for Money

Some customers felt the prices were high for the portion sizes and quality, while others appreciated the value.
  • SS
    Sonny
    Oct 23, 2025
    5.0
    Incredibly delicious! Great staff! The girl at the drive thru window saw my dog in the back of my car and packed a few pieces of chicken breast in my bag, So sweet!! Will continue to return!!!
  • JJ
    Justin J
    Oct 14, 2025
    5.0
    Vanessa was amazing very nice and helpful!!!!
  • DF
    David Felton
    Sep 27, 2025
    1.0
    Chicken was dry and crispy rice and beans was cold rice with scorched, dry, etc.
  • BF
    Being Fair
    Sep 22, 2025
    5.0
    Excellent wonderful customer service here I visited September 22nd 2025,,, the drive-thru lady was very nice, informative, and so kind,,,, she gave me that southern hospitality vibe that I really haven't seen in a while....One of Dallas most convenient locations, this is definitely a excellent choice. I would like to point out, I like how the crunchy tacos meat was chosen well,,, there weren't any gristle or bone pieces fragments,,, these ladies and gentlemen work very hard at their job as it's not just dropping items in a fryer,,,, the freshness in the food reflects the love and care in the staff and the establishment. Thank you again for another wonderful experience. The ava tacos are sooooo good and the avocado 🥑 was very fresh and perfectly ripe.
  • EC
    Emily Clough
    Sep 21, 2025
    2.0
    I have a hard time giving a negative review because the food was good and the service friendly but I did get the wrong quesadilla and taco I ordered and the side chips of the comb I got was left out. Everything was right on the screen when ordering so I didn't check before leaving.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Dallas, TX?

El Pollo Loco in Dallas, TX is open daily from 10:00 AM to 10:00 PM.

Does El Pollo Loco in Dallas offer delivery services?

Yes, El Pollo Loco offers delivery services for customer convenience.