Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Dallas? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 1820 W Mockingbird Lane Ste 10.
Numerous customers reported extremely poor service, including long wait times, unresponsive staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, including cold, burnt, or improperly prepared items.
Hygiene Concerns
Several customers expressed serious concerns about food safety and hygiene practices observed in the store.
Customer Support
Customers frequently mentioned difficulties in reaching customer support, with many calls going unanswered.
Mixed Experiences
While some customers praised the food and service, the overwhelming majority reported negative experiences, indicating a significant inconsistency in performance.
DD
Deidra Sampson (Dee)
Feb 26, 2026
1.0
Took two hrs and food cold and no resolve
MF
Mohammed Faraj
Feb 2, 2026
1.0
Poor service. Ordered on the app and arrived 20minutes after ordering and informed staff of my order. Waited in the store for 45minutes for them to tell me they didn’t start the order. After waiting for over a hour I requested and was issued a refund.
TJ
Trianna Johnson
Jan 31, 2026
1.0
Horrifying, Unsafe, and Completely Unacceptable – Corporate Needs to Investigate Immediately
This location should honestly be shut down until serious corrective action is taken.
We placed a delivery order and waited… and waited… and waited. After nearly TWO HOURS with zero communication, we realized something was wrong. It eventually became clear that the delivery driver had our pizzas sitting in his car while he went on personal time. No call. No update. No explanation. No apology. Nothing.
Concerned about our food and our money, we drove to the store ourselves.
What we walked into was even worse.
The doors were locked at 10:30 PM despite the store still being listed as open. Inside, staff were standing around while customers were being ignored. The so-called manager appeared more interested in flirting with a male employee than managing the store, addressing the delivery disaster, or helping customers.
While waiting inside, we witnessed:
• Employees handling food with bare hands
• No gloves in sight
• A worker sliding his backside across food-prep surfaces to move through the kitchen
• Zero urgency, zero professionalism, zero hygiene awareness
This is not just bad service — this is active food safety negligence.
When we asked about our order, nobody could give a straight answer. No one took ownership. No one showed concern. No one apologized sincerely. It felt like we were inconveniencing THEM for wanting the food we paid for.
Let me be extremely clear:
If a driver disappears with food for two hours, that food is compromised. Temperature control is gone. Safety standards are broken. That alone should trigger an automatic remake and incident report. Instead, this store treated it like it was normal.
This location displays:
• Failure of management
• Failure of training
• Failure of hygiene standards
• Failure of customer service
• Failure of basic accountability
I strongly encourage Domino’s corporate to review security footage, delivery logs, and time stamps for this store on the night of our order. The truth will be obvious.
Customers should not have to chase down their own delivery, investigate a missing driver, or beg employees to care.
We did not receive safe food.
We did not receive professional service.
We did not receive honesty or accountability.
This is easily the worst Domino’s experience I have ever had, and I will never return to this location. Anyone considering ordering from here should seriously reconsider unless they’re comfortable with unsanitary food handling and complete operational chaos.
Corporate: This store is a liability to your brand.
RJ
Richard Jones
Jan 6, 2026
1.0
Absolutely the worst experience ever, staff rude and totally untrained in customer service....avoid at all costs
CD
Ceara Dade
Jan 1, 2026
1.0
They cheated us on soda then want to say they will make it right next time but we don't live here
What types of pizza does Domino's Pizza in Dallas offer?
Domino's in Dallas offers a variety of Specialty Pizzas and allows you to build your own using New York Style, Handmade Pan, or Parmesan Stuffed Crust.
What are the daily operating hours for pickup and delivery at Domino's Pizza on 1820 W Mockingbird Lane?
Domino's Dallas is open for pickup and delivery from 10:00 AM to midnight Sunday through Thursday, and from 10:00 AM to 1:00 AM on Friday and Saturday.
What types of services are available for ordering at Domino's Pizza Dallas?
Customers can order through delivery, curbside pickup, and no-contact delivery services.
Which payment methods are accepted at Domino's Pizza in Dallas?
Accepted payment options include Afterpay, American Express, Android Pay, Apple Pay, Bitcoin, cash, check, contactless payments, Diners Club, Discover, financing, invoice, Klarna, Mastercard, PayPal, Samsung Pay, travelers checks, Visa, and Zelle.
How can I order Domino's Pizza for delivery or pickup online?
You can order online for delivery or carryout on Domino's website via https://www.dominos.com/en/restaurants?type=Delivery or https://www.dominos.com/en/restaurants?type=Carryout.
Is Domino's Pizza Dallas suitable for vegetarians?
Yes, Domino's Pizza offers vegetarian dishes at their Dallas location.
Where is Domino's Pizza located in Dallas?
Domino's is located at 1820 W Mockingbird Lane, Ste 10, Dallas, TX 75235, USA.
What other dining options are nearby Domino's Pizza at 1820 W Mockingbird Lane?
Nearby dining options include Tkila Night Club (Mexican and Tex-Mex), BIG Donut Shop (donuts and coffee), Ho Mei Express Chinese Kitchen (Asian cuisine), Wingstop (chicken restaurant), and Ruth's Tamale House (Mexican).
Are there any nightlife entertainment venues near Domino's Pizza Dallas?
Yes, nearby nightlife includes Tkila Night Club and Charlie's bar, which are great options to explore after enjoying your pizza.
How can the nearby big donut shops be part of a food outing from Domino's Pizza?
After grabbing a pizza from Domino's, you can visit nearby BIG Donut Shop or The Donut Shop for coffee and donuts to complete your meal experience in the area.
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