Dairy Queen

3.7
1085 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
14815 South Coit Road, Dallas, TX
75248, United States

Hours

Reviews

3.7
1,085 reviews
5 stars
490
4 stars
206
3 stars
124
2 stars
67
1 star
198

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, with several instances of poor service and disrespectful behavior noted.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and confusion regarding menu items.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning overcooked items, stale ingredients, and poor preparation.

Cleanliness

Concerns were raised about the cleanliness of the restaurant and food preparation areas, with some customers reporting unsanitary conditions.

Service Speed

Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.
  • NR
    Nora De los Rios
    5 days ago
    4.0
    The menu has not been updated in months. The screens reflect the summer menu and of course items are not available. It.seema silly that this would be the case. Completely ridiculous.
  • CG
    Christopher Gambino
    Jan 1, 2026
    4.0
    The black guy who took my order and served us was rude
  • UA
    Uriel Anaya
    Dec 16, 2025
    1.0
    Uno marca para ver si hay cosas y no echar viaje en vano dicen que están los productos toman el pedido y cuándo llega uno a recoger no tienen el producto se niegan a hacerlo están en el teléfono mala forma de atender no me había pasado algo así en este lugar me gustaba mucho venir aquí
  • MJ
    Mikey J
    Nov 21, 2025
    3.0
    I understand yall busy or don’t like your job, but it shouldn't be that hard to make a cheeseburger kids' meal with just ketchup only on the cheeseburger.
  • LB
    Latifah Boldon
    Nov 15, 2025
    2.0
    Not great. The mobile app gives no options to cancel order other than to call the store. Store number goes nowhere, just rings endlessly. Staff also seemed to be confused by my interest in using a coupon, insisted that I request a code instead of scanning the barcode which somehow redeemed the code I wanted to use, despite never completing the transaction it was applied to. We have to see if my money is actually returned for the initial order I placed because the golden cashier with medium length locks and a NOLA accent refused my request for a receipt. My order was also missing the sauce DQ now charges for and I was already compromising on my meal and needed to eat in route to my next destination so no opportunity to pick up sauce either. Feels personal but if the requested return clears, I'll let it slide... This time.

Frequently Asked Questions About Dairy Queen

What type of food does Dairy Queen at 14815 South Coit Road serve?

Dairy Queen serves classic fast food including soft-serve ice cream, signature shakes, burgers, and fries.

What are the opening hours of Dairy Queen in Dallas, TX?

Dairy Queen is open from 10:30 AM to 10:00 PM Sunday through Thursday and from 10:30 AM to 11:00 PM on Fridays and Saturdays.