Dairy Queen

3.7
1075 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
14815 South Coit Road, Dallas, TX
75248, United States

Hours

Reviews

3.7
1,075 reviews
5 stars
487
4 stars
202
3 stars
124
2 stars
67
1 star
195

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and incompetence.

Food Quality

Multiple reviews highlighted issues with food quality, including expired ingredients, poorly prepared items, and incorrect orders.

Cleanliness

Several customers noted that the restaurant was not clean, with concerns about kitchen hygiene and overall tidiness.

Pricing

Many customers felt that prices were too high for the quality of food received, leading to dissatisfaction.

Order Accuracy

Numerous complaints were made regarding incorrect orders and issues with mobile order pickups.
  • MJ
    Mikey J
    3 days ago
    3.0
    I understand yall busy or don’t like your job, but it shouldn't be that hard to make a cheeseburger kids' meal with just ketchup only on the cheeseburger.
  • CG
    Chloe Grimes
    Nov 15, 2025
    1.0
    My friend had to wait almost an ENTIRE HOUR to get her blizzard. They sent out the wrong one twice and by the time she got the “correct” order it was missing the fudge
  • LB
    Latifah Boldon
    Nov 15, 2025
    2.0
    Not great. The mobile app gives no options to cancel order other than to call the store. Store number goes nowhere, just rings endlessly. Staff also seemed to be confused by my interest in using a coupon, insisted that I request a code instead of scanning the barcode which somehow redeemed the code I wanted to use, despite never completing the transaction it was applied to. We have to see if my money is actually returned for the initial order I placed because the golden cashier with medium length locks and a NOLA accent refused my request for a receipt. My order was also missing the sauce DQ now charges for and I was already compromising on my meal and needed to eat in route to my next destination so no opportunity to pick up sauce either. Feels personal but if the requested return clears, I'll let it slide... This time.
  • TF
    Tommy Fischer
    Nov 14, 2025
    5.0
    Keri was friendly. My blizzard was amazing as always!
  • CM
    Christie Morris
    Oct 25, 2025
    1.0
    I just sat in the drive through line and watched three people in the kitchen with a phone in one hand and handling my food with NO GLOVES! One guy literally reached into the frozen bag of fries and threw them in with a bare hand. This was after he made my burger and put it in the microwave. Yikes that was wasted money- I couldn’t look away I was so shocked. Last trip to DQ for us!

Frequently Asked Questions About Dairy Queen

What type of food does Dairy Queen at 14815 South Coit Road serve?

Dairy Queen serves classic fast food including soft-serve ice cream, signature shakes, burgers, and fries.

What are the opening hours of Dairy Queen in Dallas, TX?

Dairy Queen is open from 10:30 AM to 10:00 PM Sunday through Thursday and from 10:30 AM to 11:00 PM on Fridays and Saturdays.