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Brand Certified

Chipotle Mexican Grill

3.5
(469 reviews)

About

Mexican Restaurant
Chipotle Victory Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2401 Victory Park Ln, Dallas, TX
75219, United States

Hours

Reviews

3.5
469 reviews
5 stars
206
4 stars
74
3 stars
41
2 stars
26
1 star
122

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as stale chips, poorly prepared bowls, and missing ingredients.

Service Issues

Many reviews highlighted poor customer service, including rude staff, lack of responsiveness, and inadequate training.

Portion Sizes

Several customers expressed dissatisfaction with portion sizes, noting that they received less food than expected for the price.

Ingredient Availability

Frequent complaints about running out of key ingredients during peak hours, leading to customer frustration.

Cleanliness

Mixed feedback on cleanliness, with some noting dirty tables and kitchen areas.
  • QH
    Quinton Hill
    Feb 5, 2026
    1.0
    On multiple occasions, including most recently, the store has effectively shut down operations nearly an hour before its scheduled closing time. During these times, there are no proteins available, and staff members have stated that they will not be preparing any additional food. Customers are turned away and refused service, despite the location still being officially open. This is not an isolated incident. It happens repeatedly throughout the week and has become a consistent pattern. As a resident of this area, I rely on this location to operate as advertised during its posted business hours. When a store remains open but refuses to serve customers, it creates unnecessary inconvenience and reflects poorly on the brand. Customers should be able to expect full service until closing time. Choosing not to prepare food and declining to serve guests an hour early is unacceptable and undermines trust in your company. I am bringing this to your attention in hopes that leadership will address the staffing, management, and operational issues at this location. I would appreciate knowing what steps will be taken to ensure this does not continue. Thank you for your time and attention to this matter.
  • KK
    Karen Kauffman
    Jan 24, 2026
    5.0
    Huge portions, great value, and usual Chipotle quality we love. Got a table immediately and the fountain drink machine had good options. Will definitely be back.
  • GF
    GT fit
    Jan 15, 2026
    1.0
    1pm lunch rush completely out of all proteins. Never any excuse. Shame on mgmnt . 30 yrs experience and never saw such a scene. I was asking for steak bc it was being cut and plenty was available and I was told 10 minutes I asked for that steak the lady said no 10 minutes. I said u guys are out of everything and lun h just started thats horrible. I complained and the other girl said to be a smart ass. Well you can come work with us sir. I said yes I can w 30yrs experience I can run your whole restaurant better than this. I won't go back there now. Horrible manners service , training and management. Done.
  • MS
    Maria Spagnolo
    Jan 9, 2026
    5.0
    Workers are patient, kind and generous :) stopped by before the Stars game to get some real food!! Not junk they serve at the stadium 🤩
  • EC
    Esmeralda Castro
    Jan 5, 2026
    1.0
    I decided to order online for the first time since I was stuck at work. Safe to say, that was also the last time. Once again, Chipotle proves that ordering online means receiving a bowl with mystery-level portion control. I’m especially impressed by the lettuce portion—roughly three strands total. I didn’t realize lettuce had become a premium ingredient. Please see the attached photo, as this is exactly how my bowl was received. I’ll let you decide whether this qualifies as a full-priced meal.

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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