Chipotle Mexican Grill

Reviews

• TT

  tapiocabliss

  Mar 5, 2026
  2.0
  i love chipotle usually it’s my go-to. this location really disappointed. as soon as i walk in the facility, it’s foggy and everyone is choking on the smell of burnt chile. kind of funny in the moment but luckily there were no babies/kids present. i ordered a large bag of chips and they were so stale that they were chewy.
• EB

  E Berrios

  Feb 16, 2026
  3.0
  We've been here twice now, and the food is good as most Chipotle restaurants are. The first time we were here, even though the place was busy, the workers were polite and friendly and were quick with our orders. The second time was quite the opposite. We were the only two people in line, and everyone else was already seated with their meals. However my dad was nearly rushed through the line with his order to the point where I had to stop the man so my dad could tell him what types of protein he wanted with his meal. And it's not like the next person in line was in a hurry, because I was the next person. The lady at the cashier was no better as not only was she ready to charge him for his order, again we were a group of two, but ready to send him off without his drink. They didn't ask if we wanted to dine in or take out. We ended up dining in, but I had to go back and ask for dining baskets so we could cut out burritos in half without making a mess. Not that it mattered because the tables weren't wiped down and the floors still needed to be swept. I like Chipotle, but the service could use improving.
• CR

  Chris R

  Feb 12, 2026
  1.0
  This location has an ongoing customer-service problem that does not appear to be improving despite repeated feedback. I’ve submitted concerns through receipt surveys and the Chipotle website, yet the experience at this store remains consistently below expectations. A quick review of other recent customer feedback shows the same pattern. During my most recent visit, I witnessed an employee openly using foul language about work-related issues in front of customers. While the language wasn’t directed at anyone specifically, it was unprofessional and inappropriate for a customer-facing environment. What was more concerning was the apparent lack of awareness or accountability after being noticed. At this point, generic responses and redirection to the “Contact Us” page are not helpful. Customers want to know what concrete steps are being taken to address professionalism, staff training, and service standards at this location. This store serves a busy community, and customers should be able to expect a baseline level of professionalism and hospitality. Until that happens, feedback like this will likely continue.
• RM

  Richard Martin

  Feb 9, 2026
  2.0
  Hey @chilpotle since I am part of the 40% of customer's you no longer need I will be keeping my money in my pocket as I drive home to make rice and beans.
• JZ

  Jessica Zuniga

  Feb 4, 2026
  1.0
  I came in to get a chicken bowl and redeem my queso reward today. As I was about to pay, I made sure to scan the reward I was going to use so that I didn’t have to pay for queso. I made sure to tell her that I was going to use a reward. The young lady who rang me up told me the cost and she said “13.26?” (Around that dollar price) well I questioned her about it because I’m only paying for a chicken bowl and I thought that was around $10? (Although I forgot to question her about the queso… which I assumed the register already took the queso off since I scanned my reward) - anyways , I look at the receipt.. and I got charged for queso..😐 she could’ve told me in the beginning before I paid. I even told her I was using my reward.. I went back to the register and told her the situation (I made sure to be calm and chill about it since I know it was a mistake and I’m not the type of person to lash out for something simple), -well she didnt apologize and walked away and had another girl helped me - that girl didn’t apologize either lol.... got a refund on it and they took the queso back :/ said I had to use the reward on a minimum order of $5. -Bad customer service imo. 😬

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