Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Preston & Frankford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
646 reviews
5 stars
284
4 stars
107
3 stars
60
2 stars
28
1 star
167
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, small portions, and old or spoiled ingredients.
Customer Service
Many reviews highlighted poor customer service, with rude staff, long wait times, and unprofessional behavior from management.
Inconsistency
There were numerous complaints about inconsistent food preparation and portion sizes, leading to dissatisfaction among regular customers.
Cleanliness
Several customers noted that the restaurant was often dirty, with unclean tables and a lack of attention to hygiene.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and the overall quality of food during certain visits.
- RMRahul Manchanda4 days ago1.0The experience was very bad. I ordered my 45 mins ago for pick up and it was not ready when I reached there. Apparently the staff who was working there was busy talking to some guy so he didn’t made my order and he also took me for a delivery guy just because I am Indian. Racist. Won’t order here again
- YYYoshi6 days ago1.0Cashier was smooth the first cook was ignorant and has bad manners apparently he’s a “manager” the second cook isn’t any better but atlest she’s calm I don’t appreciate employees rising they voices at paying costumers,the bowl was wrong as explained a simple solution is remaking it and keeping yo thoughts to yourself next time do that. Also the guacamole isn’t appealing nor is a couple things on that line
- SBStephen BabichNov 7, 20251.0Awful service. I placed an order online during slow hours and it still was not ready when I arrived 15 minutes later. When the staff eventually realized I had placed an order, no one took responsibility for the mistake and I did not receive an apology. The guy preparing my food moved slowly and showed no sense of urgency, even though the order should have been ready before I walked in. Save your time and money and go somewhere that values its customers. I would give zero stars if that were an option.
- WGWalid GhebriouaNov 5, 20251.0Bad service from the worker
- ACAnika CoOct 8, 20253.0My to go food was wrong. The sticker on my food was labeled correctly on the lid but I got a completely different bowl when I opened it. Ordered Carnitas and black beans w sour cream and no corn, got the vegan meat and pinto w corn and no sour cream. I feel bad for whoever accidentally got my order, as I assume they don’t eat meat:( Would appreciate if yall double check when you add the lids as I’m sadly trying to eat this bowl and wishing I had my carnitas:,) Edit: I didn’t have a meeting coming up, didn’t like the incorrect food, and I was really looking forward to the food I ordered so I just went and drove back to get it corrected. They seemed bewildered but gave me a free drink, thanks:) I only drink water so I gave it to a coworker, but it was appreciated.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Preston & Frankford offer?
Chipotle Preston & Frankford offers fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill Preston & Frankford?
This location is open every day from 10:45 AM to 10:00 PM.
Does the Chipotle Mexican Grill at Preston & Frankford offer pickup and delivery services?
Yes, they offer in-store pickup and delivery options for customer convenience.
Where is Chipotle Mexican Grill Preston & Frankford located exactly?
It is located at 18152 Preston Rd, Dallas, TX 75252, across the creek from Tom Thumb in Collin neighborhood.
How can I place an online order with Chipotle Mexican Grill Preston & Frankford?
You can order online via their official order website at https://order.chipotle.com/ or using the Chipotle app available on Apple Store.
Does Chipotle Mexican Grill Preston & Frankford have a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Is Chipotle Mexican Grill Preston & Frankford LGBTQ+ friendly?
Yes, this location welcomes LGBTQ+ customers.
What are some nearby places to Chipotle Mexican Grill Preston & Frankford?
Nearby places include Tom Thumb grocery store, Jimmy John's sandwich shop, Adonis Auto Group car dealership, SPORT Orthopedics + Rehabilitation, and Wells Fargo ATM.
Can I visit Tom Thumb near Chipotle before or after dining?
Yes, Tom Thumb is conveniently located across the creek from Chipotle, making it easy to shop for groceries before or after your meal.
How can I reach Chipotle Mexican Grill Preston & Frankford if I am visiting nearby health clinics like Arbors Modern Dentistry or SPORT Orthopedics?
Chipotle is located near these medical facilities, so you can easily stop by for a meal either before or after your appointment at Arbors Modern Dentistry or SPORT Orthopedics and Physical Therapy.