Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Preston & Frankford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
652 reviews
5 stars
284
4 stars
107
3 stars
62
2 stars
28
1 star
171
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with undercooked rice, burnt meat, and overall poor food quality, including stale ingredients and incorrect orders.
Service Issues
Many reviews highlighted rude and unprofessional staff, long wait times for orders, and a lack of accountability for mistakes.
Portion Sizes
Several customers expressed dissatisfaction with small portion sizes, particularly for protein, and felt that they were being shorted on their meals.
Management Concerns
Reviews frequently mentioned poor management practices, including unhelpful attitudes from managers and a lack of proper training for staff.
Mixed Experiences
While some customers had positive experiences with specific employees, the overall sentiment leaned heavily towards dissatisfaction with service and food quality.
- DQDoraluz QuinteroDec 27, 20251.0Desafortunadamente hoy compré un bowl y me salió un cabello Traté de comunicarme con la tienda pero no reciben llamadas
- DDDokatdDec 21, 20253.0Most certainly not up to Chipotle national standards. Very expensive for overcooked meats. They are also more focused on filling online orders. And even then they mess up those orders regularly.
- RJRyah JDec 17, 20251.0While asking for one scoop of chicken, I was given a bunch of very thinly shredded pieces. When I asked her to switch it out for whole pieces of chicken, she proceeded to take my whole pieces of chicken out of my already barely filled bowl, leaving the shredded pieces. Doing exactly the opposite of what I asked. they tried to claim it was 4 ounces of chicken already. That was more like 1-2 ounces silly billy. I had her remake my bowl and the rice is insanely undercooked as well. worst location, poor service.
- EEEyasDec 17, 20251.0This location has to be the worst by far. The food don't taste good. The service was horrible. The workers were rude and barely put any meat. I had to ask multiple times for a decent amount of meat and the workers caught an attitude. They are incompetent and not to mention the rice was still hard. It was undercooked. Do not come here.
- LMLuna ManningNov 26, 20251.0COMPLETELY UNPROFESSIONAL! They crew argued more than they helped, didn't answer questions, AND got our orders completely wrong. Will never come here again, and I advise no one else to either. Save your money. Go to a better Chipotle.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Preston & Frankford offer?
Chipotle Preston & Frankford offers fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill Preston & Frankford?
This location is open every day from 10:45 AM to 10:00 PM.
Does the Chipotle Mexican Grill at Preston & Frankford offer pickup and delivery services?
Yes, they offer in-store pickup and delivery options for customer convenience.
Where is Chipotle Mexican Grill Preston & Frankford located exactly?
It is located at 18152 Preston Rd, Dallas, TX 75252, across the creek from Tom Thumb in Collin neighborhood.
How can I place an online order with Chipotle Mexican Grill Preston & Frankford?
You can order online via their official order website at https://order.chipotle.com/ or using the Chipotle app available on Apple Store.
Does Chipotle Mexican Grill Preston & Frankford have a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Is Chipotle Mexican Grill Preston & Frankford LGBTQ+ friendly?
Yes, this location welcomes LGBTQ+ customers.
What are some nearby places to Chipotle Mexican Grill Preston & Frankford?
Nearby places include Tom Thumb grocery store, Jimmy John's sandwich shop, Adonis Auto Group car dealership, SPORT Orthopedics + Rehabilitation, and Wells Fargo ATM.
Can I visit Tom Thumb near Chipotle before or after dining?
Yes, Tom Thumb is conveniently located across the creek from Chipotle, making it easy to shop for groceries before or after your meal.
How can I reach Chipotle Mexican Grill Preston & Frankford if I am visiting nearby health clinics like Arbors Modern Dentistry or SPORT Orthopedics?
Chipotle is located near these medical facilities, so you can easily stop by for a meal either before or after your appointment at Arbors Modern Dentistry or SPORT Orthopedics and Physical Therapy.