Chipotle Mexican Grill

3.9
831 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Bachman Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3701 W Northwest Hwy, Dallas, TX
75220, United States

Hours

Reviews

3.9
831 reviews
5 stars
410
4 stars
175
3 stars
82
2 stars
45
1 star
119

What are people saying?

AI-generated from recent customer reviews

Ingredient Availability

Customers frequently reported that the restaurant was out of key ingredients like rice, cheese, and guacamole, often during peak hours.

Service Quality

Many reviews highlighted poor service, with staff appearing overwhelmed, rude, or indifferent, leading to a negative dining experience.

Cleanliness Issues

Numerous customers noted that the restaurant was dirty, with unclean tables and a messy dining area, which detracted from their overall experience.

Portion Sizes

Several customers expressed dissatisfaction with the portion sizes, claiming they were smaller than expected and not worth the price.

Food Quality

While some customers enjoyed the food, others reported issues with food quality, including undercooked items and overly spicy dishes.
  • RP
    Raul Perez
    4 days ago
    5.0
    Well the manager..helped me. Setting up the app .well when the time came..to get free food...as in one of the dipping sauce...well i mess up...and the cashier said..it was too late..because he already total out the order...oh well ..my issue...i had a feeling ..this was not going to work out..as a disable VFW...i have the worst luck...so things never work out for me...
  • LC
    Larry C
    Dec 17, 2025
    5.0
    Very good
  • JE
    J Erin
    Nov 26, 2025
    3.0
    everyone is angry here?? we came at 8:45 and they were closing the store. they didn’t have cheese, cilantro rice, chipotle chicken, chimchuri, like why are you even open?🤣
  • CG
    Carlos Guillen
    Nov 11, 2025
    5.0
    Solo si te toca alguien delgado,a. Dile que leponga mas ya que las personas delgadas suelen comer menos👈 feliz compra
  • KR
    K Rivas
    Oct 22, 2025
    1.0
    Pésimo servicio. Siempre hay gente nueva o gente que trabaja de mala gana y te sirven como se les da su gana. No vuelvo jamás.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Bachman Lake serve?

Chipotle Bachman Lake serves customizable Mexican-inspired fast-casual food including burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours of Chipotle Mexican Grill at 3701 W Northwest Hwy, Dallas?

Chipotle is open daily from 10:45 AM to 10:00 PM.