Chipotle Mexican Grill

Reviews

• TB

  Taisha Brown

  6 days ago
  1.0
  There is a black American lady that works there with the nastiest attitude. She becomes visibly annoyed if you ask for anything extra or just a general question. I try not to come to this chipotle, but it is the closest to my job, and I was limited on time today. She should be working at a prison or unloading boxes in the back. Customer service is not her specialty.
• VT

  vir Tch

  Nov 11, 2025
  1.0
  Dinner time was at 6:00 p.m. for my family, and we needed five bowls. SURPRISE! There weren't any available. I asked how long it would take to get them ready, and the answer was, "I don't know." Unbelievable! I wasted my time going to the store, they ruined our dinner, and in the end, we had to buy food from Pollo Campero.
• DR

  Dee Roberson

  Nov 4, 2025
  1.0
  This is the nastiest Chipotle I ever seen... I go to the location on Abrams rd and northwest Hwy. And I live in Richardson.. I wanted some chipotle so thought I would stop at this location again and try... Nasty from the door to the counter and tables and floors... The serving table always nasty where they fix the food.. just why?? I told the manager on duty.. Tay. She looked like this how it always look.. you could at least clean the window coming in and the door handles in and out... Food and fingerprints everywhere.. do anyone at this location clean this place... My goodness want come back.. and the chicken you're cooking it to burnt.... Do better.
• AO

  Alexis Manuel Orduna

  Nov 1, 2025
  1.0
  If I could give this place Zero stars I would I walked in and waited in line and when I was ordering my food I ordered a bowl and a burrito and the guy Jonathan put half a scoop on my burrito and I asked can you please put a bit more and he ignored me and then started telling his coworker I hear them say these people don’t understand and they sounded pissed and this other lady next to me wanted more rice since she wasn’t getting beans and they refused to give her what she asked for and I was very upset with this behavior staff should not be getting mad for customers asking for more we are going to pay for it either way DONT COME HERE STAFF ARE VERY RUDE Zero Stars and the food was cold and the chicken had like skin and mushy parts!
• CB

  Courtney Baker

  Oct 21, 2025
  2.0
  They were not busy at all when I walked in i was the second customer they had and the man in front of me was ordering already and on the phone with someone asking their order. No rush right? So yeah, that was fine. But, when I went to order i asked for brown rice, the pan was almost empty, and the girl said oh, that's it. I used to work at freebirds so I know they are always supposed to have reserves. The girl acted like she would go check but then looked at me for reassurance and I was like, yeah that would be nice... and then she was like, yeah that's it without even checking. Also I wanted peppers and onions and the tray was the exact same as the one before, except there were no bell peppers at all just old dried up onions at the bottom. I told her I would like some but it's all onions and she said "oh no, there's bell peppers in there they are just finely cut up....." really? Are my eyes deceiving me? It was pure bottom of the barrel onions and I could tell she couldn't care less to replace the pan or try... she was ready to go home it seemed. Unfortunately I didn't catch her name but she looked to be mixed African American and white... I wish I cared enough to get her name because honestly her customer service was like, none.she wasnt rude, just completely apathetic and didnt want to get anything replaced that needed to be so we could get the order we wanted.

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